Latoya N Wilson
Bartow,FL
Summary
Hardworking Underwriter with over 15 years of experience in insurance. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Insurance Underwriter
GEICO
03.2014 - 03.2022
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Met with customers and agents to negotiate coverage, price, and service delivery.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
Quality Assurance Specialist
GEICO
01.2012 - 03.2014
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
Customer Service Representative
GEICO
02.2007 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Albany Technical College
Albany, GASkills
- Conducting Risk Assessments
- Call Center Operations
- Active Learning
- Liability Determinations
- Client Correspondence
- Policy Adjustment
- Quality Improvement
- Collaboration Skills
- Monitor Quality Control
- Analytical Thinking
- Managing Multiple Tasks
- Conflict Resolution
Licensed
Florida 20-44 Property & Casualty Personal Lines
Timeline
Insurance Underwriter
GEICO
03.2014 - 03.2022
Quality Assurance Specialist
GEICO
01.2012 - 03.2014
Customer Service Representative
GEICO
02.2007 - 02.2012
GED -
Albany Technical College
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