Summer Dominguez-Riley

• Monitored driver performance through telematics systems, providing coaching opportunities based on data-driven insights into individual behaviors behind the wheel.
• Analyzed data from telematics systems to identify trends in vehicle performance for continuous improvement initiatives.
• Evaluated insurance applications for risk assessment and underwriting decisions.
• Collaborated with agents to clarify underwriting requirements and streamline processes.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Reviewed claims data to identify trends and mitigate potential risks effectively.

• Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Made approval and denial recommendations by determining accurate risk levels.
• Maintained 90% renewal retention monthly in 2024.
• Assigned 18 agents and secured 9 million in written premium for the 2024 calendar year.
• Assigned high profile client and maintained 9 million dollar renewal book and write 9 million in new business.

• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Made approval and denial recommendations by determining accurate risk levels.
• Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
• Analyzed compliance, title documents, VINS and Bills of sale during underwriting process.
• Collaborated with Account Executives to obtain information from clients.
• Researched potential clients using Yelp, Social media and google search. Researched websites to view best business practices that align with business direction.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationship.
• Ability to maintain monthly and yearly business goals.

• Worked directly with agents taking phone calls, chats and emails.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Trained staff on operating procedures and company services.