Latoya Young
Clarksville,United States
Summary
Detail-oriented, patient-centered, and compassionate Licensed Practical Nurse with a passion for patient education and preventative healthcare. Excellent organizational skills and a high dedication to quality patient care. Highly-skilled and driven to merge my clinical experience and knowledge about monitoring metrics and maximizing team success to facilitate company growth opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intake Coordinator; Care Management
Premera Blue Cross Of Washington
Spokane, WA
04.2023 - Current
- Provides initial screening of potential complex case management referrals, including screening warm transfers from Customer Service, vendor referrals (e.g. Nurse line, EAP), and digital outreach.
- Outreach to members to assist with closing care gaps, emergency department follow up, as well as working with discharge planners and other providers to notify of patient admissions and secure post discharge follow up appointments.
- Researches, gathers, and analyzes data; writes reports, including departmental reports such as but not limited operational (e.g. referral source, volume, case assignment), outcome (e.g. satisfaction, clinical), NCQA and quality improvement projects.
- Works collaboratively with providers and support embedded / designated case managers ensuring provider specific reporting (e.g. inpatient notifications, member data, etc.) is provided in a timely manner and ensure accuracy of information shared.
Care Coordinator LPN
MetaPhy Health
Nashville, TN
09.2022 - 03.2023
- Provide patient education, patient support, and patient care via a telehealth platform as an extension of the physician's practice
- Serve as a liaison and coordinate information between providers, other clinical staff, and patients
- Schedule, confirm and coordinate virtual patient encounters
- Demonstrate an ability to listen and communicate with others in a professional and caring manner including sensitivity to individuals
Women's Health Nurse
Blanchfield Army Community Hospital
Fort Campbell , KY
12.2019 - 08.2021
- Supported patients and their families emotionally through attentive communication and care by being a trustworthy advocate
- Educates patients on a variety of topics to include routine medical screenings and community-based resources
- Collaborate with physicians and the agency in patient care planning, management, and implementation
- Acute/Chronic Care patient assessments under the direction of physicians
LPN Detox Nurse
Buffalo Valley
Nashville, TN
07.2018 - 12.2019
- Conduct COWS and CIWA assessments and communicate observations to physicians and other members of the treatment team.
- Assisted in the behavioral management of patients which included verbal redirection and active listening.
- Performing clinical reviews of medical records and summarizing the findings to facilitate additional reviews.
LPN Office Nurse
Blanchfield Army Community Hospital
Fort Campbell North, KY
04.2015 - 06.2017
- Collaborated with doctors and other professionals to determine the best course of action for the patients
- Supporting, educating, and coaching clients toward helping them effectively manage their chronic conditions.
LPN
Langley Air Force Base Hospital
Hampton, VA
06.2014 - 03.2015
- Perform both administrative and logistical tasks as a member of the healthcare team for the clinic
- Utilized critical thinking skills to solve problems, prioritize patient care, and notify physicians of changes in patients' status
- Conducted family education and coaching regarding medical conditions, treatment options, and wellness choices for the patient
LPN
Bluegrass MD
Hopkinsville, KY
09.2013 - 03.2014
- Screen and review immunization records to select required immunizations, correct dosages, and routes of administrations
- Assess resident's needs, develop individual care plans, administer and evaluate nursing care
- Provide patient chronic care education on medications, chronic illnesses, and other medical issues
Education
Diploma - Practical Nursing
Fortis College
Norfolk, VA08-2012
Bachelor of Arts - Healthcare Administration
Ashford University
San Diego, CA09-2010
Skills
- Chronic Care Management
- Discharge Planning
- Motivational Interviewing
- Wellness Coaching
- Diabetes Care Plans
- HIPAA Compliance
- EMR/EHR/Athena
- Preventative Health
- Acute Care
- Excellent Time Management
- Critical Thinking
- Medicare-Medicaid Rehabilitation/Geriatrics
- Substance Abuse/Detox
Certification
- Licensed Practical Nurse, TN, Compact NLC- CURRENT
- Licensed Practical Nurse, WA- State NLC- CURRENT
- Chronic Care Professional Certificate (CCP)
Timeline
Intake Coordinator; Care Management
Premera Blue Cross Of Washington
04.2023 - Current
Care Coordinator LPN
MetaPhy Health
09.2022 - 03.2023
Women's Health Nurse
Blanchfield Army Community Hospital
12.2019 - 08.2021
LPN Detox Nurse
Buffalo Valley
07.2018 - 12.2019
LPN Office Nurse
Blanchfield Army Community Hospital
04.2015 - 06.2017
LPN
Langley Air Force Base Hospital
06.2014 - 03.2015
LPN
Bluegrass MD
09.2013 - 03.2014
Diploma - Practical Nursing
Fortis College
Bachelor of Arts - Healthcare Administration
Ashford University