M. Noelle Beck, RN, CRRN CPC
Chattanooga
Summary
Compassionate and Driven Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
33
33
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
ACO Care Coordinator/Chronic Care Coordinator
Erlanger Health
Chattanooga
01.2020 - Current
- Company Overview: Accountable Care Organization, Clinical Quality, presently Population Health & Quality.
- Chart reviews with entering of discrete data from scanned documents into Epic to meet quality standards for CMS.
- Requesting documents to meet quality standards.
- Reminder letters to patients for recommended preventive exams, procedures, immunizations as well as education re: these.
- Created and lead a team of 5 employees January-March yearly performing data abstraction from patients randomly selected by CMS and uploaded to portal via Health Endeavors for GPRO/PQRS.
- Increased scores in almost every quality measure including Colorectal Cancer Screening from 28% in 2018 to 83% in 2024.
- In 2022, our hospital was ranked #1 in the southeastern region for quality scores.
- Job workflow change away from quality in 11/2024 to Chronic Care Manager in same department with calls to patients monthly and more frequently as necessary as well as consulting with specialists re: patient barriers to health care.
- Official Job Title change to Population Health Nurse, Chronic Care Manager (CCM) 4/2025.
- Facilitated communication between patients and healthcare providers to enhance understanding.
- Assisted in developing educational materials for patients on health management.
- Monitored patient progress and reported updates to healthcare teams regularly.
- Provided emotional support to patients and families navigating healthcare challenges.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated clients on available resources and services within their communities.
- Accountable Care Organization, Clinical Quality, presently Population Health & Quality.
Staff Nurse
Erlanger Health System
Chattanooga
07.2014 - 12.2019
- Company Overview: Academic Internal Medicine.
- Assisted in Gyn procedures, Immunizations/Injections, Superuser for Epic EMR, Triage, Chart audits, POCT testing/venipuncture, IV insertion and fluids.
- Letters of Medical Necessity, Prior Authorizations, Disability Applications.
- In 2017 added evening work January-March each year performing data abstraction from patients randomly selected by CMS and uploaded to portal via Health Endeavors for GPRO/PQRS.
- Academic Internal Medicine.
Nursing Supervisor
University of Tennessee Chattanooga Family Practice
Chattanooga
09.2012 - 07.2014
- Company Overview: UTFP at Erlanger Health System.
- Developed monthly schedule for Residents working in the clinic.
- Assisted with procedures including vasectomy, circumcision, endometrial biopsy, dermatology procedures, IUD insertion/removal.
- Responsible for autoclaving all surgical instruments, inventory/stocking/ordering of all surgical supplies.
- Assisted in lab for POCT tests as well as venipuncture, running controls.
- Immunizations/Injections for pediatric/adult populations.
- Intravenous insertion, fluids.
- Assisted with Obstetric/Gynecologic procedures.
- UTFP at Erlanger Health System.
GE Centricity EMR Preload Specialist/Trainer
Erlanger
Chattanooga
10.2010 - 08.2012
- Pre-loaded charts from paper to GE EMR for Physician Practices before Go Live activities.
- Trained medical and office staff on the use of GE Centricity EMR and Dragon Software.
Rehab Nurse Liaison
Siskin Hospital for Physical Rehabilitation
Chattanooga
05.2010 - 07.2010
- Marketed inpatient rehabilitation services to potential patients at Erlanger Hospital.
- Completed pre-admit evaluation paperwork with utilization of standing orders or verbal orders from physiatrists.
- Assisted case managers in transfer once patient had received medical and financial approval for admission.
Nurse Supervisor, PPS Nurse
HealthSouth Chattanooga Rehabilitation Hospital
Chattanooga
10.2008 - 04.2010
- Provide necessary patient care.
- Responsible for the development and implementation of patient care programs, policies and procedures that describe how patients’ needs for nursing care, treatment and services are assessed, evaluated, and met.
- PPS nurse obtaining data to evaluate CMS13 eligibility.
- Accu-Check Inform Point of Care Coordinator.
- Outside Services representative.
- Referral to occupational health for worker’s comp claims.
- Scheduling/staffing coordinator.
- Administrator-on-call every eight weeks.
- Staff Education for new hires and new graduate nurses regarding physical assessment, documentation, stroke, spinal cord injury, head injury, and orthopedic injury utilizing interdisciplinary approach.
- FIM certified instructor.
Pre-certification Nurse
Blue Cross Blue Shield of Tennessee
Chattanooga
07.2008 - 10.2008
- Collected data from health care providers to decide whether clinical data met criteria for approval or referral to physician if necessary.
- Process completed by phone and fax.
Community Relations Nurse
Erlanger HealthLink Plus
Chattanooga
05.2005 - 07.2008
- Assessment of blood pressure; venipuncture for lipid, glucose, and PSA screenings; fingerstick procedure for use with Cholestech LDX machine for assessment of Lipid Panel and Glucose and associated quality control.
- Clinical Coordinator for annual flu shot program.
- Referral to physicians as needed.
- BLS Instructor.
Clinic Nurse and Health Educator
UT-Chattanooga Student Health Services
Chattanooga
03.1999 - 05.2005
- Assessed and provided clinical care to patients (UTC students, faculty, and staff) with acute and chronic illnesses.
- Duties included triage, assessment, patient histories, injections, intravenous fluids, in-house lab tests, phlebotomy for outside labs, quality control on all equipment in clinic, first aid, Women's Health Program (GYN services) in collaboration with the Chattanooga-Hamilton County Health Department assisting Nurse Practitioner with procedures as needed, immunizations, Men's Health, ordered all medical supplies for clinic, prepared medical charts, medical necessity letters.
- Coordinator for Annual Health Fair open to the entire Chattanooga community.
- Health Educator for students.
- Preceptor for BSN Students at UTC (Junior year).
Office Nurse
GI Consultants
Chattanooga
10.1998 - 02.1999
- Nurse for Dr. Donald Mackler, and assisted Dr. Vijay Patel and Dr. Donald Hetzel as needed.
- Precertification for procedures and medications.
- Patient follow-up regarding outpatient testing and labs.
- Instruction regarding pre-op outpatient procedures.
- Scheduled outpatient procedures.
Floor Nurse
Patricia Neal Center for Physical Rehabilitation
Knoxville
01.1996 - 10.1998
- Worked with spinal cord, stroke, head injury, orthopaedic, and pediatric patients.
- Other duties included IV & PICC Certification, phlebotomy, EKGs, care plans, patient teaching, and weekly rehab team meeting with interdisciplinary team.
- Letters of Medical Necessity and Prior Authorizations.
- Patient Service Council member.
- Medical necessity letters.
- Worked in Spinal Cord Clinic as Dr. Jeffrey Hecht's nurse.
- Charge Nurse as an RN.
- Staff/Patient/Family Educator.
Floor Nurse
Siskin Hospital for Rehabilitation
Chattanooga
12.1992 - 01.1996
- Worked with spinal cord, stroke, head injury, orthopaedic, and pediatric patients.
- Other duties included IV certification, phlebotomy, EKGs, care plans, patient teaching, and weekly rehab team meeting with interdisciplinary team.
- Charge Nurse as an RN.
- Staff, Patient, and Family Educator.
- Instructed new hires and new graduate nurses regarding physical assessment, documentation, stroke, spinal cord injury, head injury, orthopedic injury and care of pediatric patients.
- Age-appropriate care across the lifespan.
- Instructed patients regarding self-directed care (e.g., transfers, dressing, bathing, feeding, catheterization, medications, etc.) with utilization of an interdisciplinary approach.
- Instructed patient family/significant other regarding patient care.
- JCAHO and CARF preparation committee.
- Chart auditor.
- Responsible for planning Grand Rounds, in-services, and preparation of in-services.
Education
RN, ADN - Associate Degree Nurse
The University of the State of New York, Regents College
Albany, NY 01.1993 - 01/1994
LPN -
Chattanooga State Technical Community College
Chattanooga, TN 01.1992 - 12.1992
Skills
- Chronic care management
- Population health management
- Quality improvement
- Epic charting
- Data abstraction
- Care coordination
- Patient education
- Healthcare compliance
- Community resource networking
- Effective communication
- Emotional support
- Care planning
- Goal setting
- Client relationship management
- Needs assessment
- Organizational skills
- Empathy and compassion
Certification
Tennessee, Multistate
CRRN (Certified Rehabilitation Registered Nurse) 1998 - Present
CPC (Certified Professional Coder) 2020 - Present
References
- Sondra McGinnis, (423) 580-5804
- Dr. Melanie Blake, (205) 999-0232
- Markesta Winters, (423) 394-5397
- Nicolette Kelly, (423) 362-3622
- Tamekia Fain-Lovett, (706) 847-1239
- Phil Mason, BS, RN, (423) 260-1839
- Angelena Brown, (423) 309-2218
- Roxanne Albright, (423) 991-5038
- Karen Jones, (423) 413-1059
- Laura Apyan, RN, BSN, (423) 667-1159
Timeline
ACO Care Coordinator/Chronic Care Coordinator
Erlanger Health
01.2020 - Current
Staff Nurse
Erlanger Health System
07.2014 - 12.2019
Nursing Supervisor
University of Tennessee Chattanooga Family Practice
09.2012 - 07.2014
GE Centricity EMR Preload Specialist/Trainer
Erlanger
10.2010 - 08.2012
Rehab Nurse Liaison
Siskin Hospital for Physical Rehabilitation
05.2010 - 07.2010
Nurse Supervisor, PPS Nurse
HealthSouth Chattanooga Rehabilitation Hospital
10.2008 - 04.2010
Pre-certification Nurse
Blue Cross Blue Shield of Tennessee
07.2008 - 10.2008
Community Relations Nurse
Erlanger HealthLink Plus
05.2005 - 07.2008
Clinic Nurse and Health Educator
UT-Chattanooga Student Health Services
03.1999 - 05.2005
Office Nurse
GI Consultants
10.1998 - 02.1999
Floor Nurse
Patricia Neal Center for Physical Rehabilitation
01.1996 - 10.1998
RN, ADN - Associate Degree Nurse
The University of the State of New York, Regents College
01.1993 - 01/1994
Floor Nurse
Siskin Hospital for Rehabilitation
12.1992 - 01.1996
LPN -
Chattanooga State Technical Community College
01.1992 - 12.1992