LaToya Young
Tillar,Arkansas
Summary
Accomplished Health Information Manager with a proven track record at Baptist Health Drew County, enhancing data privacy and streamlining health records review. Skilled in Epic and CPSI, adept at leading teams for quality improvement. Demonstrated excellence in healthcare compliance and effective communication, significantly improving operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Information Manager
Baptist Health Drew County
Monticello, AR
03.2018 - Current
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Served as a resource for coding staff regarding complex coding scenarios.
- Responded promptly to requests from clinicians regarding access to patient's medical history or test results.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Reviewed patient charts for accuracy of diagnosis codes prior to submission to insurance companies.
- Collaborated with physicians, nurses, coders and other healthcare professionals on documentation issues.
- Coordinated the release of confidential patient information according to applicable laws and regulations.
- Identified opportunities for process improvements related to the storage, retrieval and maintenance of health information documents.
- Conducted audits of medical records to ensure proper billing processes were followed.
- Created, maintained and updated patient medical records in accordance with HIPAA regulations.
- Performed quality assurance reviews of medical records for completeness, accuracy and compliance with regulatory standards.
- Resolved discrepancies between coded data elements by researching clinical documentation within the medical record.
- Educated staff on best practices related to the use of EHR systems and other health information technology tools.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
- Maintained records management system to process personnel information and produce reports.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Assisted in the design of a new electronic health record system implementation plan.
- Streamlined day-to-day office processes to meet long-term goals.
- Explained policies, procedures and services to patients.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
Patient Access Representative
Drew Memorial Hospital
Monticello, Arkansas
06.2016 - 03.2018
Education
Associate of Science - Health Information Technology
DeVry University
01-2020
Bachelor of Science - Management
University of Phoenix
Tempe, AZ04-2015
Skills
- Data privacy
- Training and mentoring
- Trained in Epic and CPSI
- Team building
- Database management
- Recruiting and interviewing
- Office administration
- Revenue cycle management
- Healthcare compliance
- Health records review
- HIPAA
- Accurate documentation
- Transcription
- Daily facility operations
- Regulatory reporting
- Effective communication
- Facility workflow
- Quality improvement
Certification
- RHIT Registered Health Information Technician
References
References available upon request.
Timeline
Health Information Manager
Baptist Health Drew County
03.2018 - Current
Patient Access Representative
Drew Memorial Hospital
06.2016 - 03.2018
- RHIT Registered Health Information Technician
Associate of Science - Health Information Technology
DeVry University
Bachelor of Science - Management
University of Phoenix
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