Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LaToya C. Mays

Healthcare Administration
Rockaway Beach,NY

Summary

Experienced clinical healthcare administration professional with a strong background in patient care, staff training, and coordinating clinical operations. Known for fostering a collaborative environment to promote learning and growth among healthcare teams. Skilled in managing tasks, supporting organizational goals, and implementing adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes. Ready to bring extensive expertise to an administration role.

Overview

13
13
years of professional experience

Work History

DIGITAL CARE COORDINATION SPECIALIST

Freedom Care CDPAP Homecare Services
04.2022 - Current
  • Oversee 200+ caregiver-patient cases, ensuring efficient digital coordination and support.
  • Utilize analytical skills to streamline communication processes for better service delivery.
  • Analyzed patient feedback to enhance service quality and caregiver performance.
  • Evaluated service delivery to ensure adherence to regulatory requirements.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

PRACTICE MEDICAL ASSISTANT- MULTIPLE PRACTICES

Northwell Health Physician Partners
02.2020 - 02.2022
  • Assisted in patient intake, accurately documenting medical histories and vital signs.
  • Trained new staff on operational procedures, fostering a collaborative work environment.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

PATIENT CARE TECHNICIAN

Memorial Sloan Kettering Cancer Center
11.2018 - 01.2020
  • Assisted Registered Nurses with clinical duties as assigned to an inpatient oncology unit
  • Partnered with Registered Nurses to assist with the needs of 30+ residents under long-term care.

CERTIFIED MEDICAL ASSISTANT- TEAM LEADER

NYU Langone Health Orthopedic Center
02.2012 - 10.2018
  • Educated patients on treatment plans and post-operative care instructions.
  • Mentored junior staff in best practices for patient care and safety standards.
  • Led initiatives to improve patient flow and reduce wait times in clinic operations.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.

Education

Bachelor of Science (BS) - Healthcare Administration

St. Joseph's University
New York, NY
05-2023

Associate of Applied Science - Human Services

TCI College of Technology
New York, NY
06-2010

Skills

  • Clinical care expertise
  • Staff development
  • Proficient in medical administration
  • Clinical operations management
  • Experienced in healthcare leadership
  • Skilled in coordinating patient care
  • Proficient in educating patients
  • Experienced in providing clinical supervision
  • Healthcare advocacy
  • Crisis intervention skills
  • Process improvement expertise
  • Collaborative teamwork experience
  • Proficient in telehealth consultations
  • Proficient in data handling

Languages

English
Native or Bilingual

Timeline

DIGITAL CARE COORDINATION SPECIALIST

Freedom Care CDPAP Homecare Services
04.2022 - Current

PRACTICE MEDICAL ASSISTANT- MULTIPLE PRACTICES

Northwell Health Physician Partners
02.2020 - 02.2022

PATIENT CARE TECHNICIAN

Memorial Sloan Kettering Cancer Center
11.2018 - 01.2020

CERTIFIED MEDICAL ASSISTANT- TEAM LEADER

NYU Langone Health Orthopedic Center
02.2012 - 10.2018

Bachelor of Science (BS) - Healthcare Administration

St. Joseph's University

Associate of Applied Science - Human Services

TCI College of Technology

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