Latoya Marie Pinedo
Alhambra,CA
Summary
Dedicated and organized professional with a strong background in supporting students, staff, and families in educational settings, along with extensive experience in customer service. Proven expertise in communication, multitasking, and problem-solving, combined with a commitment to confidentiality, ensures the delivery of exceptional service. Recognized for dependability and adaptability, thriving in fast-paced environments while providing compassionate and professional assistance. Eager to leverage interpersonal skills in an administrative role to foster positive workplace relationships and enhance organizational effectiveness while embracing professional challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Special Education Instructional Aide
Alhambra School District
Alhambra, CA
08.2025 - Current
- Assisted teachers in developing and implementing individualized education plans for diverse learners.
- Supported students with disabilities in daily classroom activities, fostering an inclusive learning environment.
- Collaborated with educational staff to monitor student progress and adjust instructional strategies as needed.
- Implemented behavior management techniques to enhance student engagement and reduce disruptions.
- Supported students during transition periods between activities, reducing anxiety and ensuring smooth transitions throughout the day.
- Implemented measures to maintain confidentiality of student records and communications.
Server
Applebee's Restaurant & Grill
Lakewood, Ca
10.2023 - 08.2025
- Accommodated guests' food and drink needs in a courteous and timely manner.
- Delivered food and drinks to guests using team delivery system.
- Greeted guests, answered questions, made suggestions regarding food, drinks, and service.
- Interacted verbally with all guests, creating a friendly and upbeat atmosphere, while continually observing to respond to any additional requests.
- Relayed orders to the service bar and kitchen via the point-of-sale computerized register system.
- Presented guest checks and accepted forms of payment.
- Transported plates, glasses, and baskets to and from the dining room, service bar, and kitchen multiple times per shift.
- Maintained mobility throughout the entire shift.
Server
The Broken Yolk Cafe
06.2021 - 10.2023
Server
QSmokehouse BBQ
Long Beach, Ca
04.2018 - 01.2021
Server
Applebee's
Alhambra, Ca
01.2010 - 02.2018
Cashier
Big Lots
Long Beach, Ca
01.2008 - 01.2010
- Provided customer service and handled cash, checks, and debit transactions.
- Managed opening and closing of registers to ensure accurate financial transactions.
- Issued receipts, refunds, change, or tickets.
- Resolved customer complaints, guided them, and provided relevant information.
- Greeted customers when entering or leaving establishments.
- Maintained clean and tidy checkout areas.
- Kept reports of transactions.
- Resolved customer concerns and provided support to maintain high satisfaction standards.
Education
Bachelor of Arts - Psychology
CAL STATE LA
Los Angeles06-2028
Associate in Arts for Transfer - Psychology
LONG BEACH CITY COLLEGE
Long Beach, Ca12-2024
Diploma - General Studies
SOUTH GATE HIGH SCHOOL
South Gate, Ca06-2008
Skills
- Communication Skills
- Ability to Work Under Pressure
- Adaptability
- Microsoft Word
- Extensive Customer Service
- Knowledge of Fax
- Photocopying Skills
- Professional phone communication
- Fluent Spanish speaker
- Attention to Detail
- Problem Solving
- Effective team collaboration
Certification
American Red Cross CPR & First Aid response certified
LANGUAGES
English
Spanish
Timeline
Special Education Instructional Aide
Alhambra School District
08.2025 - Current
Server
Applebee's Restaurant & Grill
10.2023 - 08.2025
Server
The Broken Yolk Cafe
06.2021 - 10.2023
Server
QSmokehouse BBQ
04.2018 - 01.2021
Server
Applebee's
01.2010 - 02.2018
Cashier
Big Lots
01.2008 - 01.2010
Bachelor of Arts - Psychology
CAL STATE LA
Associate in Arts for Transfer - Psychology
LONG BEACH CITY COLLEGE
Diploma - General Studies
SOUTH GATE HIGH SCHOOL