Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoya S. Faello

Port Jefferson Station,NY

Summary


I am desirous to work hard and smart while being a part of a truly admired and dedicated Airline team American Airlines who sincerely helps and care for people on life’s journey.

I will give my best in every given task, I will work cooperatively with team members in order to maintain and enhance the airline’s quality standards .

“Keeping customers protected, safe and secure.

I will be committed in ensuring that all customers are well taken care of and will always be committed to travel with American Airlines.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

TJX Companies
09.2022 - Current

Provide care to all customers , ensuring they are safe and privy to all the store has to offer.

•ensured that each customer experienced an awesome day no matter what issues present itself.

• I communicate well to ensure customers acquired useful knowledge and understanding of the store’s policies.

  • I Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • I Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • I Responded to customer requests for products, services, and company information.

Classroom Teacher

Ministry Of Education, Arts & Culture
04.2005 - 09.2018
  • Enhanced student’s learning by creating and fostering healthy relationship between amongst Student /teacher /Parents while establishing a comfortable learner
  • Created interesting developmental activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.

Education

Bachelor Of Arts - Primary Education - Primary Education

University of The West Indies
Mona , St. Andrew
11.2006

Teaching Diploma - Primary Education - Primary/ Elementary Education

St. Joseph’s Teachers’ College
16 Old Hope Road, Kingston, Jamaica
11.2004

High School Diploma - High School Studies

St. Jago High School
33 Monk Street , Spanish Town , St. Catherine
07.2000

Skills

  • Problem-Solving Abilities- helps me to identify and find cause of problem then offer the best solution
  • Provide great Customer Service experience to gain customers’ trust and Confidence
  • Excellent communication skills both oral and written and non-verbal
  • Fast thinking, making sound decisions
  • Respect differences in people and culture
  • Able to adjust to new conditions and deliver quality service effectively
  • Think critically
  • Listen actively to understand and help customers
  • Solution focused

Timeline

Customer Service Representative

TJX Companies
09.2022 - Current

Classroom Teacher

Ministry Of Education, Arts & Culture
04.2005 - 09.2018

Bachelor Of Arts - Primary Education - Primary Education

University of The West Indies

Teaching Diploma - Primary Education - Primary/ Elementary Education

St. Joseph’s Teachers’ College

High School Diploma - High School Studies

St. Jago High School
Latoya S. Faello