Latoyia Jackson

• Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
• Oversaw night audit function and preparation of daily financial reports.
• Provided training for new night shift personnel on proper use of equipment and safety protocols.
• Created reports summarizing daily operations activities such as sales figures, cash flow management.
• Advised management of staffing levels and team member performance to facilitate labor.

Customer service answer call inquiries etc

• Mentored junior team members and managed employee relationships.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

• Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
• Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
• Coordinated pick-up and delivery of express mail services.
• Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
• Provided administrative support to various departments, assisting with document preparation and data entry.