LATOYIA PERRY
Grand Prairie,Texas
Summary
Dynamic professional with extensive experience in closing coordination and client communication at Endpoint Title. Demonstrated success in performance tracking and issue resolution, ensuring seamless transactions. Skilled in document management and building strong lender relationships, consistently achieving compliance, and improving operational efficiency. Recognized for leadership in high-pressure environments, driving team performance, and results.
Overview
24
24
years of professional experience
Work History
Supervisor/Resolution Specialist/Closing Coordinator
Endpoint Title
Tempe, AZ
06.2021 - Current
- Lender and vendor relations
- Issue investigation
- Office management
- Client communication
- Monitored numerous employee activities and assigned tasks to cover demand.
- Evaluated staff performance, communicating feedback, and setting personal goals.
- Inspired teams using motivational leadership style.
- Tracked employee performance to determine areas of strength and improvement.
- Tracked progress of each assigned transaction from initiation through closing, keeping relevant parties informed at every stage.
- Verified client employment, income, and credit history through appropriate sources.
- Collaborated with underwriters to resolve any issues prior to closing.
- Conducted final review of loan files to ensure compliance with company policies and regulatory requirements.
- Maintained regular contact with clients throughout closing process, providing updates on timelines and addressing any concerns that may arise.
- Coordinated with title companies to ensure timely completion of title searches and issuance of title commitments.
- Managed disbursement of funds for loans, ensuring accuracy in amounts paid out to borrowers, lien holders, and other parties involved in transactions.
- Facilitated seamless communication between all parties involved in real estate transaction during closing process.
- Conducted thorough audits of closed loan files for quality assurance purposes.
- Reviewed loan applications and ensured all necessary documents were received.
Closing Coordinator
Inspire/Mortgage Connect
Irving, Texas
03.2020 - 06.2021
- Coordinated closing documentation for residential mortgage transactions.
- Managed communication between lenders, borrowers, and real estate agents.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations to ensure smooth workflow across departments.
- Managed team performance through regular feedback and coaching sessions.
- Developed training programs to enhance staff skills and knowledge.
Real Estate Tax Specialist
Corelogic
Irving, Texas
10.2012 - 08.2018
- Developed strategies for minimizing property tax liabilities through exemptions or abatements.
- Analyzed property tax assessments and identified potential discrepancies.
- Evaluated opportunities for mergers, acquisitions, or divestitures that could impact company's overall footprint and associated tax implications.
- Assisted clients in understanding intricacies of property tax process.
- Coordinated efforts between multiple departments within organization to streamline processes related to management of real estate assets.
- Conducted regular audits of client properties to identify areas of potential savings or exposure.
- Mentored junior team members in developing strong analytical skills and deep understanding of property tax landscape.
- Reviewed tax statements to ensure accurate calculations and timely payments.
- Assisted in resolving any issues that arose during processing of mortgage loans.
- Coordinated with underwriters to obtain necessary appraisals, inspections, and title searches.
- Monitored pipeline reports to ensure loans were progressing through process efficiently.
- Verified applicants' employment history, creditworthiness, and financial stability.
Mortgage Loan Processor
First American
DALLAS, Texas
06.2001 - 09.2011
- Communicated with clients to gather missing information or clarify details on application forms.
- Assisted in resolving post-closing issues such as missing documents or funding discrepancies as needed.
- Ensured that escrow accounts were properly funded prior to closing dates.
- Scheduled closing appointments with borrowers, agents, and attorneys.
- Prepared closing statements and verified accuracy of figures and calculations.
- Updated internal systems with accurate information regarding closed transactions for recordkeeping purposes.
- Calculated interest, principle, and payments, verifying figures and correcting discrepancies.
- Obtained underwriting approval by following outlined recommendations and submitting appropriate packages.
- Handled issues in loan process by contacting customers by phone, email, or letter.
- Managed disbursement of funds for loans, ensuring accuracy in amounts paid out to borrowers, lien holders, and other parties involved in transactions.
- Facilitated seamless communication between all parties involved in real estate transaction during closing process.
- Ensured that escrow accounts were properly funded prior to closing dates.
- Collaborated with underwriters to resolve any issues prior to closing.
- Scheduled closing appointments with borrowers, agents, and attorneys.
- Conducted final review of loan files to ensure compliance with company policies and regulatory requirements.
Education
Bachelor of Science (B.S.) - Health Care Administration
University of Phoenix
Arlington, TX09.2019
Skills
- Closing coordination and scheduling
- Performance tracking
- Document management
- Property research and title search
- Volunteer experience
- Community involvement
- Leadership
- Technical skills
Affiliations
- Host events with Urban Specialists
- Host outreach events to empower youths transformation
- Assistance with resources
- Mentor
- Encourage the youth to better paaths
Timeline
Supervisor/Resolution Specialist/Closing Coordinator
Endpoint Title
06.2021 - Current
Closing Coordinator
Inspire/Mortgage Connect
03.2020 - 06.2021
Real Estate Tax Specialist
Corelogic
10.2012 - 08.2018
Mortgage Loan Processor
First American
06.2001 - 09.2011
Bachelor of Science (B.S.) - Health Care Administration
University of Phoenix