Summary
Overview
Work History
Education
Skills
Remote position experience
Timeline
Generic

Sharmeen Somai

Schenectady

Summary

Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise.

Well-coordinated administrative professional knowledgeable about working quickly and accurately to handle closings. Meticulous and diligent with proven skills in conducting title searches, researching problems and working between different parties to accomplish objectives.

Methodical Closing Coordinator proficient in managing closing documents, conducting title reviews and handling disbursements. Adept at working on simultaneous closings and accomplishing strict timetables. Remarkable relationship-building, organizational and project management abilities developed during [Number]-year career.

Skilled at working with agents, lenders, attorneys and private clients to coordinate real estate closings. Demonstrated abilities in administrative leadership and customer relations. Looking for a dynamic long-term position with growth potential.

Determined Closer with documented success in competitive, fast-paced sales environments. Track record of exceeding expectations and sales goals to drive profit and revenue growth. Collaborating with team members to deliver exceptional customer service.

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.

Experienced administrative professional offering solid background in loan processing. Coordinates documents, corrects errors and liaises with external parties to complete paperwork and facilitate smooth closings. Knowledgeable about [Area of expertise] operations, best practices and regulatory requirements.

Overview

11
11
years of professional experience

Work History

Closing Coordinator

M&T Bank
09.2019 - 04.2023
  • Performed title searches, ordered reports and obtained clearance documents.
  • Managed and resolved concerns, problems or issues to avoid closing delays.
  • Reviewed title commitment and insurance policies to support pre-closing documentation.
  • Partnered with advisors and other parties to collect information to satisfy closing conditions.
  • Scheduled loans with attorneys to close within expiration dates.
  • Handled pipeline of active deals in closing stage.
  • Delivered excellent customer service by identifying needs and recommending custom solutions.
  • Contacted appropriate agencies to complete searches, order records, and obtain documents.
  • Maintained checklists of required documentation and open issues affecting closings.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Developed and maintained strong sales pipelines with qualified leads.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Provided quick turnaround times to maintain fast-past schedule.

Human Resources Secretary

RISA MANAGEMENT CORP
03.2018 - 11.2018
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Updated tracking spreadsheets with latest hour information.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Monitored supply and equipment handling to minimize loss, waste and fraud.
  • Coordinated special events, team building and training opportunities.
  • Maintained pre-employment files to facilitate recruitment, application, interview and selection process.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Coordinated employee training programs to improve productivity and performance.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Certified Nursing Assistant

Capital Living And Rehabilitation
10.2014 - 11.2015
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assertive devices.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep register nurses informed of changes.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

Cashier Sales Associate

Kmart
02.2013 - 07.2015
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts.
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Provided warranty information to customers purchasing covered items and services.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on sales software system operation.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.

Cashier Sales Associate

Staples
06.2012 - 02.2014
  • Trained as assistant and provided back-up coverage to provide customers with optimal support.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Worked closely with mangers to solve problems and handle customer concerns.
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
  • Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts.
  • Educated customers on promotions to enhance sales.
  • Helped customers locate appropriate store locations of appliance products, answered questions about products and provided solutions for various appliance issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Operated POS terminals and cash drawer balancing.
  • Provided warranty information to customers purchasing covered items and services.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Delivered consistently accurate orders, special requests and menu alterations.

Education

High School Diploma -

BOCES ALBANY
Capital Region Albany
12-2019

Skills

  • P>Recordkeeping
  • P>Invoice preparation
  • P>Microsoft Word expertise
  • P>Records management
  • P>Payroll and budgeting
  • Agent coordination
  • Settlement documents
  • Closing processes understanding
  • Issue investigations
  • Title searches
  • Closing schedules
  • Customer service
  • General Mortgage Associate
  • Real Estate Closing Assistance
  • Title Abstracts
  • Customer Inquiries
  • Time Management
  • Real Estate Lending Processes
  • Mortgage Closing Scheduling
  • Loan Closing Documentation
  • Appoint Scheduling
  • Closing Disclosures

Remote position experience

Work with M&T Bank remotely for three years with great growth. I have build myself to learn new task quickly with the help of my work colleague and manager and have accomplished great results.

Timeline

Closing Coordinator

M&T Bank
09.2019 - 04.2023

Human Resources Secretary

RISA MANAGEMENT CORP
03.2018 - 11.2018

Certified Nursing Assistant

Capital Living And Rehabilitation
10.2014 - 11.2015

Cashier Sales Associate

Kmart
02.2013 - 07.2015

Cashier Sales Associate

Staples
06.2012 - 02.2014

High School Diploma -

BOCES ALBANY

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Sharmeen Somai