ANGELA TAURGRASSO
Niagara Falls,NY
Summary
Results-driven Business Banking professional with extensive experience in financial services and relationship management. Proven expertise in growing loan portfolios, enhancing client engagement, and ensuring compliance while managing risk. Skilled in selling commercial banking products and fostering connections with business leaders to meet their financial service needs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business and Planning Analyst II / Banking Officer
M&T Bank
Buffalo, New York
12.2013 - 11.2021
- Designed and automated dashboards providing actionable insights for business leaders, enhancing decision-making.
- Managed compliance training for 17,000+ employees, improving regulatory alignment and risk awareness.
- Processed and delivered audit and risk reports supporting strategic decisions and regulatory transparency.
Membership Operations Specialist
AAA Western & Central New York
Buffalo, New York
12.2004 - 12.2013
- Drove customer acquisition growth, consistently exceeding regional sales goals.
- Managed financial reconciliation and cash batching, maintaining accuracy in reporting.
- Reviewed insurance claims, ensuring compliance with policy guidelines.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked flexible hours across night, weekend, and holiday shifts.
ERS Dispatcher
AAA Western & Central New York
Buffalo, New York
10.1996 - 12.2004
- Coordinated emergency service dispatch, improving response times and customer satisfaction.
- Managed high-pressure call loads while contributing to sales growth through membership initiatives.
- Implemented tracking metrics, optimizing resource allocation and reducing customer wait times.
Education
Bachelor of Science - Management Information Systems & Business Analytics
Colorado State University - Global Campus
08.2025
Skills
- Customer relationship management
- Risk assessment
- Sales strategy
- Financial analysis
- Credit underwriting
- Cross-functional collaboration
Certification
- Tableau Desktop Associate, 02/01/21
- Sigma Beta Delta Honor Society - Recognition for High Scholastic Achievement, 04/01/23
Timeline
Business and Planning Analyst II / Banking Officer
M&T Bank
12.2013 - 11.2021
Membership Operations Specialist
AAA Western & Central New York
12.2004 - 12.2013
ERS Dispatcher
AAA Western & Central New York
10.1996 - 12.2004
Bachelor of Science - Management Information Systems & Business Analytics
Colorado State University - Global Campus