ASHLEY GAGNON
Standish
Summary
Results-driven business banking professional with over 10 years of experience in small business banking, commercial lending (including real estate), and SBA lending. Proven ability to assess creditworthiness, structure deals, and build strong client relationships. Committed to delivering exceptional customer service and achieving revenue targets through effective financial solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Banking Officer (Remote)
NBT Bank
01.2021 - Current
- Perform in-depth evaluations of SBA loans and small business financial health.
- Structure loan packages, negotiate favorable terms, and ensure compliance with lending regulations
- Manage a diverse portfolio of clients, offering personalized financial solutions and proactive risk assessments
- Collaborate with cross-functional teams to streamline loan processing
- Developed and implemented sales strategies that increased revenue in small business, commercial real estate, and SBA lending
- Led and mentored a banking team, focusing on performance management and skill development
- Identifying opportunities for upselling and cross-selling banking products
- Facilitated remote business lending services to support client financial needs.
AVP, Senior Banking Center Manager
Northeast Bank
01.2018 - 01.2021
- Enhanced client relations, generating new business opportunities.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Collaborated with VPs in order to grow business partners through prospecting, Type and follow-up activities.
- Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
- Led initiatives focused on employee engagement, resulting in higher retention rates and improved workplace morale.
- Established and directed successful programs focused on Area.
- Leveraged market insights to identify growth opportunities and expand the organization''s lending operations.
- Increased loan portfolio growth by developing and implementing strategic lending initiatives.
- Streamlined the lending process, reducing turnaround time and improving efficiency in loan approvals.
Business Development Manager
GrandyOats
01.2015 - 01.2018
- Identified and pursued new business opportunities within the organic food sector, driving account growth
- Increased company revenue through strategic planning, client engagement, and successful negotiations
- Established long-term agreements with new clients, enhancing market presence
- Supported portfolio management for small business, commercial real estate, and SBA lending initiatives
- Promoted banking products and services, emphasizing excellent customer service and satisfaction
- Managed day to day operations and employee management of the retail branch
Branch Manager/AVP, Investment Manager
People's United Bank
01.2005 - 01.2015
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Education
Strategic Planning -
University of Phoenix
01.2013
Business Analytics Certification -
University of Phoenix
01.2011
Sales Management -
Huthwaite, Inc.
01.2008
Skills
- Small Business & Commercial Lending
- SBA Lending
- Sales Management
- Financial Analysis
- Customer Relationship Management
Certification
- ABA Small Business Banker Certification, American Banker Association, 01/2019 - 12/2020
- Strategic Planning, University of Phoenix, 01/2011 - 12/2013
- Business Analytics Certification, University of Phoenix, 01/2010 - 12/2011
- Sales Management, Huthwaite, Inc., 01/2007 - 12/2008
- NMLS License, 1805169
- State of Maine Notary Public
Timeline
Business Banking Officer (Remote)
NBT Bank
01.2021 - Current
AVP, Senior Banking Center Manager
Northeast Bank
01.2018 - 01.2021
Business Development Manager
GrandyOats
01.2015 - 01.2018
Branch Manager/AVP, Investment Manager
People's United Bank
01.2005 - 01.2015
Strategic Planning -
University of Phoenix
Business Analytics Certification -
University of Phoenix
Sales Management -
Huthwaite, Inc.
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