LaToyia Preston
Behavior Specialist
Fort Worth,Texas
Summary
Service-focused Behavior Specialist dedicated to helping clients integrate and improve wellbeing. Clear communicator supportive of individual and family needs. Strong commitment to advocacy and skill-building. Versatile Special Education Teacher with focus on individual student needs across academia and emotional development. Empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
2
2
Certificates
Work History
Behavior Specialist
Trinity Basin Preparatory
08.2023 - Current
- Created and implemented department support framework to address strategic goals.
- Designed and recorded teacher surveys to accurately determine professional development needs and strategies.
- Provided in-person, virtual and hybrid instruction based on evolving school service models.
- Interpreted general objectives, laws, policies and procedures concerning Special Education program.
- Informed parents of evaluation methods used to guide instruction and document progress.
- Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Oversaw proactive crisis intervention training for campus employees.
- Maintained accurate and confidential records of assigned students.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Developed and implemented behavior management plans to improve student behavior.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
Office Supervisor
Census Bureau
01.2019 - 11.2020
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Provided materials preparation, notes and minute taking for meetings.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Created, prepared, and delivered reports to various departments.
- Managed office operations while scheduling appointments for department managers.
- Created, maintained and updated filing systems for paper and electronic documents.
Hotel Front Desk Clerk
Stockyards Hotel
06.2014 - 01.2020
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed lost and found items to assist guests with retrieving belongings.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within 3 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Trainer
H3 Ranch
04.2004 - 06.2017
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Prepared and presented supplementary learning material to support structured lessons.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Tracked attendance and evaluated progress for assigned trainees.
- Contributed to reductions in employee turnover by revamping training programs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Recorded and edited videos to facilitate remote learning.
- Supported productivity increase and business growth through new hire training and mentoring.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Recruited and trained new members of guest service team.
Logistics Team Member
Target
09.2008 - 02.2011
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Generated monthly performance reports to track and analyze shipping trends.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Developed strategies to optimize utilization of available resources.
Education
Bachelor of Science - Kinesiology
The University of Texas of The Permian Basin
Odessa, TX 05.2001 -
No Degree - Kinesiology
Ranger College
Ranger, TX 05.2001 -
High School Diploma -
Diamond Hill-Jarvis High School
Fort Worth, TX 05.2001 -
Skills
Mood Disorders
Certification
Nonviolent Crisis Intervention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nonviolent Crisis Intervention
10-2024
Mental Youth First Aid
10-2024
Behavior Specialist
Trinity Basin Preparatory
08.2023 - Current
Office Supervisor
Census Bureau
01.2019 - 11.2020
Hotel Front Desk Clerk
Stockyards Hotel
06.2014 - 01.2020
Logistics Team Member
Target
09.2008 - 02.2011
Trainer
H3 Ranch
04.2004 - 06.2017
Bachelor of Science - Kinesiology
The University of Texas of The Permian Basin
05.2001 -
No Degree - Kinesiology
Ranger College
05.2001 -
High School Diploma -
Diamond Hill-Jarvis High School
05.2001 -