Latoyvia Coleman
Denton,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
Carenet health
San Antonio, Texas
04.2023 - 05.2024
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Updated patient files in accordance with company policy and procedure guidelines.
Front Desk Receptionist
leblanc eye center
Alexandria , LA
01.2022 - 02.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
High School Diploma -
St Augustine
Fort Worth, TX05-2020
Skills
- Multitasking Abilities
- Microsoft Word
- [Equipment] operation
- Good Telephone Etiquette
- Team Management
- Technical Support
- Customer Service
- Communicating with clients
- Call control skills
- Appointment Scheduling
Timeline
Healthcare Customer Service Representative
Carenet health
04.2023 - 05.2024
Front Desk Receptionist
leblanc eye center
01.2022 - 02.2023
High School Diploma -
St Augustine