LaToyya Mayberry
Houston,Texas
Summary
Dedicated transport specialist adept at delivering time-sensitive medical specimens with a focus on safety and compliance. Demonstrated ability to optimize delivery routes and enhance customer service, contributing to improved operational efficiency and high satisfaction rates.
Overview
10
10
years of professional experience
1
1
Certification
Work History
OTR Medical Courier
NeoGenomics Laboratories (RBP Services)
Houston, USA
03.2023 - Current
- Picked up, transported, delivered, and properly stored medical specimens, lab samples, medications, and supplies.
- Delivered exceptional customer service through effective communication with dispatchers, labs, hospitals, and pharmacies.
- Handled sensitive and biohazardous materials according to safety policies and standards outlined in the Safety Manual.
- Utilized navigation tools to manage multiple delivery schedules, plan efficient routes, and execute on-time performance which resulted in customer satisfaction.
- Accurately maintained required verification of records and documentation of all items received and delivered.
- Ensured compliance with Health Insurance Portability and Accountability Act (HIPAA) and maintained patient confidentiality.
- Operated personal vehicle over long distances safely and efficiently.
- Provided customer service during deliveries, addressing inquiries professionally.
- Coordinated with team members to optimize delivery routes for improved efficiency.
- Inspected the vehicle daily to make sure all parts were properly functioning.
Sales Associate
Beauty Empire #27
Houston, USA
09.2017 - 02.2023
- Achieved sales targets consistently through effective customer engagement.
- Guided customers in selecting hair/beauty products, enhancing their purchasing experience.
- Greeted customers and provided friendly, helpful service.
- Processed transactions accurately using cash registers and POS systems.
- Maintained knowledge of current promotions, sales, and store policies.
- Resolved customer complaints professionally, ensuring satisfaction and retention.
- Assisted with inventory management and restocking.
- Stocked shelves, organized merchandise, and maintained store cleanliness.
- Designed custom-made wigs for customers, providing expert hair care and beauty advice.
Medical Transportation Driver
Trustride Medical Transportation
Houston, TX
09.2022 - 11.2022
- Provided safe and timely transportation for patients to medical appointments.
- Transported patients safely to and from medical appointments.
- Assisted patients with mobility and boarding procedures.
- Assisted passengers with mobility issues into and out of vehicles.
- Coordinated schedules with healthcare facilities to ensure timely patient pickups.
- Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time.
- Maintained vehicle cleanliness and compliance with safety standards.
- Complied with all applicable traffic laws while operating a company vehicle.
- Communicated effectively with patients to ensure comfort during transport.
- Communicated with dispatch to obtain real-time updates on trip assignments.
- Monitored patient conditions during transit and communicated concerns to healthcare providers promptly.
- Documented transportation details in company systems accurately.
- Collaborated with team members to improve service efficiency and reliability.
- Responded promptly to any emergency situations that arose during transportation services provided.
Community Child Care Worker
Robindell Private School
Houston, Pennsylvania
09.2016 - 01.2017
- Developed engaging activities for children's social and emotional growth.
- Collaborated with educators to create safe learning environments for students.
- Assisted in implementing individualized care plans for children with special needs.
- Facilitated communication between parents and staff regarding children's progress.
- Monitored children's behavior and provided guidance to encourage positive interactions.
- Maintained accurate records of children's attendance and behavioral reports.
- Engaged in storytelling sessions with the kids to help foster language development skills.
- Interacted positively with parents and guardians while providing information about available resources within the community.
- Assisted in meal preparation, feeding children, and maintaining cleanliness during and after mealtime activities.
Education
Westside High School
Houston, TX05-2014
Skills
- Route planning
- Specimen handling
- HIPAA compliance
- Vehicle inspection
- Medical documentation
- Customer service
- Coordinating efficient routes
- Confidentiality
- Delivering time-sensitive specimens
- Punctuality
- Time management
- Team collaboration
- Effective communication
- Relationship building
- Reliability
- Stress management
- Self motivation
- Flexibility
Certification
- Health Insurance Portability and Accountability Act (HIPAA) Training, 01/01/22
- OSHA Bloodborne Pathogens, 01/01/22
Timeline
OTR Medical Courier
NeoGenomics Laboratories (RBP Services)
03.2023 - Current
Medical Transportation Driver
Trustride Medical Transportation
09.2022 - 11.2022
Sales Associate
Beauty Empire #27
09.2017 - 02.2023
Community Child Care Worker
Robindell Private School
09.2016 - 01.2017
Westside High School