Summary
Overview
Work History
Education
Skills
Timeline
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Latraiel Dicks

Aiken,SC

Summary

Results-driven leader with experience as a Manager on Duty, skilled in overseeing daily store operations, driving team performance, and delivering excellent customer service. Highly-motivated leader with desire to take on new challenges. Strong work ethic, adaptability, and strong leadership skills. Committed to fostering a positive store culture, ensuring operational excellence, handling emergency situations, opening doors, driving the academy experience, and identifying talent while growing people partnerships. I promoted three team leads to coaches and promoted five associates to team leads under my leadership. Ready to take on the next challenge as Store Lead.

Overview

5
5
years of professional experience

Work History

Operations Project Lead

Wal-Mart Supercenter
North Augusta, SC
02.2025 - Current
  • Assigned tasks to team members and monitored progress.
  • Strategically planned and coordinated daily team efforts, proactively addressing and resolving obstacles to maintain forward movement on the project
  • Attended regular meetings with key personnel to discuss progress and address any issues.
  • Provided guidance and direction to project teams.
  • Acted as a primary point of contact between store leadership, contractors, and project managers to coordinate daily operations.
  • I toured with the RPM, the Store Manager, the Market team, the Realty Directors, and Regional Jason while on this assignment.

GM Coach

Wal-Mart Supercenter
Aiken, SC
10.2020 - Current
  • Ensured that associates and teams followed company policies, procedures, and are always taking care of the customers.
  • Led teams through daily tasks, challenging projects, freight and spent time developing TL's for the next level of leadership.
  • Increased sales by merchandising for our community and utilized markdowns for the customer base.
  • Detailed planned seasonal sets with excellent execution.
  • Led employee evaluations with constructive feedback to improve performance.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Resolved associate conflicts, actively listening to concerns and making a common decision.
  • Teach and train team leads to be able to operate the business as a leader.
  • Tour to teach

Manager on Duty

Walmart
Aiken, SC
03.2022 - 06.2022
  • Drive improvement in customer service, striving for a five star customer review with quality customer service from our teams.
  • Ensure five week management schedules were available
  • Reviewed sales, gross profit, and controllable profit . Met with teams to address issues and improve month over month.
  • Managed a $83 million box with sales indexed at 104% year to date.
  • Held store meetings and level set the management teams day.
  • Plans in place to compete in the digital business with pre sub and FTPR
  • Improved back room standards with planning and higher expectations
  • Raised the morale of the associates as well as the management team through working side by side and turning challenges into competition.

Education

Some College (No Degree) -

University of South Carolina - Aiken
Aiken, SC

Skills

  • Ability to lead and motivate high-performing teams
  • Strategic planning with strong decision-making skills
  • Strong understanding of visual merchandising and store presentation
  • Commitment to fostering an inclusive and positive team culture
  • Clear communication with teams on goals and expectations
  • Experienced MOD

Timeline

Operations Project Lead

Wal-Mart Supercenter
02.2025 - Current

Manager on Duty

Walmart
03.2022 - 06.2022

GM Coach

Wal-Mart Supercenter
10.2020 - Current

Some College (No Degree) -

University of South Carolina - Aiken

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Latraiel Dicks