Jeffrey Tracey
Trumbull,CT
Summary
- Strategic Executive leader with over 16 years of proven success driving organizational success through visionary guidance, transformative leadership and sound decision-making. Known for cultivating high performance cultures, fostering innovation and delivery impactful results in dynamic and competitive landscapes. Proficient at aligning diverse teams towards a unified vision while championing inclusivity, resilience and sustainable growth strategies.
Overview
19
19
years of professional experience
Work History
Vice President, Loan Operations
Mutual Security Credit Union
01.2019 - Current
- Collaborate with CEO and Executive Management team to develop and implement credit union's annual Strategic Plan, providing company with strong and sustainable organizational leadership.
- Provide and present strategic guidance to Board of Directors, effectively communicating complex business ideas, key performance indicators and financial updates
- Serve as member of Credit Review and Asset Liability Committee that manages Credit Union’s risk exposure related to liquidity, funding, capital, loan concentration and interest rate risk
- Lead company's strategic objective to obtain CDFI designation by establishing strategic partnerships with community organizations resulting in over 58% of total loans originated within Community Development Financial Institution (CDFI) investment areas.
- Oversee MSCU's Special Purpose Credit Program (SPCP), designed with a digital-first approach providing credit and financial assistance to economically disadvantaged communities
- Lead cross functional team of 25 business professionals, overseeing all aspects of company's business operations, including but not limited to; Lending, Sales, Customer Success, Information Technology, Credit Underwriting, Compliance & Risk, Product Development, Sales, Customer Success, Market Expansion and Community Reinvestment initiatives
- Champion team of Certified Financial Counselors that developed and deployed MSCU's Financial Independence Training Program (FIT), to empower individuals to make informed and confident decisions to secure future financial stability
- Maintain knowledge of all applicable federal, state, and local laws including but not limited to: Bank Secrecy Act, Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA)
Assistant Vice President
Mutual Security Credit Union
09.2016 - 12.2018
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Launched credit union’s SMART-E Lending program in partnership with CT Green Bank. To date, we've funding over 930 loans for approx. $21.5 MM, providing affordable energy solutions to Connecticut residents
- Implement standards for underwriting, loan monitoring, automated credit authorizations and enhance credit union’s risk-based pricing structures across all lending business channels
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms and assist in planning and coordination of facility management and space allocations.
- Develop and execute front-end workflows that supports ease of use and speed of delivery across the loan origination cycle
- Maintained applicable knowledge of emerging technologies, market trends and increased revenue through measured sales program overhaul, marketing campaigns and new product launches.
- Reviewed and prioritized strategic initiatives to provide comprehensive support to senior leadership and update governance policies for adoption by board of directors and committee chairperson
Business Development Manager /Senior Loan Underwriter
Mutual Security Credit Union
01.2007 - 08.2016
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Established relationships with key decision-makers within clients organization to promote growth and retention.
- Trained and coached sales team and loan originators to achieve optimal performance results
- Developed and launched credit union’s ITIN Lending Program, originating over $160MM loans with .07% portfolio delinquency ratio
- Performed ongoing vendor risk management assessments to ensure business partners maintain program expectations
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Established and monitored Third Party Originator (TPO) lending pipelines and incentive programs
- Actively participated in community volunteerism and activities that supports credit union’s strategic vision
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Financial Services Associate
People’s United Bank
09.2004 - 12.2006
- Developed and maintained database of records to facilitate smooth transactions for financial processes.
- Maintained knowledge of new investment products and assisted in developing sales strategies.
- Built and established relationships with clientele to improve future business opportunities.
- Reviewed application documents for completion and accuracy; verifying income, employment history, credit file, property evaluations and processing final closings
- Liaised between borrowers and loan officers to maintain communications and improve processing times
- Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
Education
Certified Credit Union Executive (CCUE) - Executive Management
University of Wisconsin - CUNA
Madison, WI07.2024
Bachelor of Business Administration (B.B.A - Business Administration and Management
University Of Bridgeport
Bridgeport, CT05.2016
Human Resource Management Certification (CCD) - Human Resources Management
University of Bridgeport
Bridgeport, CT05.2016
Skills
- Leadership: Demonstrated ability to lead and motivate teams, set vision and inspire others to achieve common goals
- Strategic Planning: Proven experience developing and executing strategic plans aligned with business objectives, resulting in growth, increased revenue or improved market position
- Change Management: Expertise leading organizational change initiatives, navigating transitions and effectively managing teams through periods of transformation
- Communication Skills: Exceptional written and oral communication skills, including ability to articulate complex ideas clearly and effectively communicate with diverse audiences
- Relationship Building: Proven ability to build strong relationships with team members, clients, business partners and board members to foster collaboration and drive business objectives
- Financial Acumen: Experience in financial management, budgeting, forecasting and ability to make data-driven decisions to achieve financial goals
- Strategic Partnerships: Demonstrated success forming strategic alliances, joint ventures or partnerships that resulted in business growth or market expansion
- Team Development: Experience recruiting, mentoring and developing high performing teams, fostering culture of continuous improvement and talent development
Volunteering
Executive Board Member
Valley United Way
May 2019-June 2022
Social Services
Economic Development Officer
Greater Bridgeport NAACP
Jam 2023-present
Civil Rights & Social Action
International Youth President
New Covenant Apostolic Churches Inc.
July 2018 - present
Youth & Economic Empowerment
Timeline
Vice President, Loan Operations
Mutual Security Credit Union
01.2019 - Current
Assistant Vice President
Mutual Security Credit Union
09.2016 - 12.2018
Business Development Manager /Senior Loan Underwriter
Mutual Security Credit Union
01.2007 - 08.2016
Financial Services Associate
People’s United Bank
09.2004 - 12.2006
Certified Credit Union Executive (CCUE) - Executive Management
University of Wisconsin - CUNA
Bachelor of Business Administration (B.B.A - Business Administration and Management
University Of Bridgeport
Human Resource Management Certification (CCD) - Human Resources Management
University of Bridgeport
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