LATRECE JONES
Harrisburg,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Nursing Assistant
Emerald Rehab & Healthcare
12.2022 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Custodian
Aramark
07.2019 - 07.2022
- Thoroughly cleaned School establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment
- Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases
- Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products
- Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness
- Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions
- Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Custodian Supervisor
Harrisburg Property Services
12.2016 - 05.2019
- Managed team of employees, daily progress reports and overall project planning
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards
- Delegated daily tasks to employees to manage resources and meet deadlines
- Earned reputation for good attendance and hard work
- Attended departmental meetings, providing feedback to enhance future performance.
- Assigned job duties and monitored performance against objectives.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Certified Nursing Assistant
Emeritus Corp
06.2012 - 09.2014
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Documented patient intake and dietary requirements and assisted with feeding
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Collected specimens, monitored vitals and maximized patient comfort
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Provided personal nursing assistance in pre- and post-operative situations
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
No Degree - Nursing
Harrisburg Area Community College
Harrisburg, PA12.2022
Certified Nursing Assistant -
New Jersey Employment Institute
Newark, NJ06.2012
Skills
- Detail-oriented
- Quality Assurance Controls
- Team player
- Customer service-focused
- Calm Under Stress
- Organized
Timeline
Nursing Assistant
Emerald Rehab & Healthcare
12.2022 - Current
Custodian
Aramark
07.2019 - 07.2022
Custodian Supervisor
Harrisburg Property Services
12.2016 - 05.2019
Certified Nursing Assistant
Emeritus Corp
06.2012 - 09.2014
No Degree - Nursing
Harrisburg Area Community College
Certified Nursing Assistant -
New Jersey Employment Institute
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