Latreece Collins
Alamo,GA
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
21
21
years of professional experience
Work History
Medical Records Clerk
CoreCivic, Wheeler Correctional Facility
08.2020 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records by archiving, scanning, indexing, and uploading physician progress notes, history, and physicals into electronic medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Managed office logistics by scheduling appointments, placing new supply orders, managing inventory, and restocking clerical spaces.
Roadside Assistance Agent (Independent Contractor)
Arise Virtual Solutions Inc.
11.2022 - 07.2023
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Utilized GPS technology to reduce wait times and accurately locate stranded motorists by swiftly dispatching tow trucks and other support vehicles.
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Consistently met or exceeded performance benchmarks related to call handling time and customer satisfaction scores.
Housekeeper Manager
Eastman YDC -Juvenile Justice Department
07.2014 - 08.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervised laundry workers and inmates/ residents assigned to work in the laundry.
- Maintained and stocked equipment and supplies as needed
- Observed required safety precautions in disposing of contaminated refuse
- Collects, sorts, launders, transports and distributes linens and uniforms.
Alarm Dispatcher
ComSouth Telecommunications
07.2012 - 07.2014
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Ensured swift response to potential threats by accurately identifying and escalating critical alarms to appropriate personnel.
- Kept accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Relayed and transcribed written and verbal messages to physicians.
Transaction Processor
Affiliated Computer Services, ACS, A Xerox
04.2003 - 10.2010
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Ensured that insurance claim forms (CMS-1500, UB-04/CMS-1450, and ADA Dental) were entered correctly for processing.
- Assisted in training new Data Entry Operators.
Education
High School Diploma -
Dodge County High .School
Eastman, GA05.1999
Skills
- HIPAA Compliance / Regulations
- Customer Service
- Written and verbal communication
- Clerical Functions
- Medical office administration
- Heartsaver First Aid CPR AED
- Appointment Scheduling
- EMR / EHR Systems
- Medical Release of Information ROI processes
- Data Entry
- Multi-line phone systems
- Microsoft Office Applications
Timeline
Roadside Assistance Agent (Independent Contractor)
Arise Virtual Solutions Inc.
11.2022 - 07.2023
Medical Records Clerk
CoreCivic, Wheeler Correctional Facility
08.2020 - Current
Housekeeper Manager
Eastman YDC -Juvenile Justice Department
07.2014 - 08.2020
Alarm Dispatcher
ComSouth Telecommunications
07.2012 - 07.2014
Transaction Processor
Affiliated Computer Services, ACS, A Xerox
04.2003 - 10.2010
High School Diploma -
Dodge County High .School
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