Jessica Capman
Dexter,GA
Summary
Detail oriented professional with 17 years of general office and customer service work experience with strong organizational and multitasking skills. Aiming to leverage my abilities to successfully fill the HR Tech 1 role at Cadwell RYDC.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Clerk - Training Department
CoreCivic - Wheeler Correctional Facility
03.2024 - Current
- Provides clerical and administrative support for the training department.
- Performs varied and moderately complex typing, clerical functions and related general office duties that require independent judgment in the use of work methods and procedures.
- Assists with various onboarding and orientation activities for new hires such as prepare new hire training folders; conduct meetings with new hire employees and explain paperwork, pre-service requirements, set up direct deposits and order uniforms.
- Update and maintain documents relating to staff training, training rosters, and other documents.
- Complies with all facility safety rules, policies, and procedures.
Corrections Officer
Department of Juvenile Justice
11.2023 - 03.2024
- Manage daily operations of correctional facility
- Assess inmate behavior, monitor activities, and enforce disciplinary rules
- Ensure that all areas of correctional facility are secure at all times
- Adhere strictly to established protocols regarding youth rights and privileges
- Utilizes problem solving skills to resolve conflicts between inmates or staff members.
Corrections Officer
Dodge State Prison
06.2023 - 11.2023
- Managed daily operations of the correctional facility including overseeing inmate movement, meal distribution, and recreational activities
- Utilized problem solving skills to resolve conflicts between inmates or staff members
- Assessed inmate behavior, monitored activities, and enforced disciplinary rules
- Adhered strictly to established protocols regarding inmate rights and privileges
- Ensured that all areas of the correctional facility are secure at all times by performing regular inspections.
Customer Servicer Representative/SIU Intake
Geico
01.2006 - 04.2023
- Worked in a fast-paced office environment managing a high volume of incoming calls, emails and written correspondence while maintaining excellent customer service
- Performed a variety of general clerical and administrative functions including data entry, document processing and records keeping
- Ensured compliance with federal, state, and company regulations and laws while processing claims
- Compiled data from various sources into organized reports for review by management team
- Obtained recorded interviews from various external customers including witnesses, insureds and claimants.
Ammunition Specialist
Georgia Army National Guard
08.2001 - 08.2009
- Performed supervision and management of munitions storage, issuance and inventory
- Transported supplies including munitions, food, water and equipment
- Security details including gate duty, perimeter and patrols.
Education
No Degree - Business Administration
Wesleyan College
Macon, GAGED -
Heart of GA Technical College
Dublin, GA01.2000
Skills
- Customer Service
- Database Entry
- Computer Skills
- Records Management
- Microsoft Office Suite
- Documentation and Reporting
- Maintaining confidentiality
- Clerical Support
References
References available upon request
Certification
POST Certified Correctional Officer and Juvenile Correctional Officer.
Timeline
Administrative Clerk - Training Department
CoreCivic - Wheeler Correctional Facility
03.2024 - Current
Corrections Officer
Department of Juvenile Justice
11.2023 - 03.2024
Corrections Officer
Dodge State Prison
06.2023 - 11.2023
Customer Servicer Representative/SIU Intake
Geico
01.2006 - 04.2023
Ammunition Specialist
Georgia Army National Guard
08.2001 - 08.2009
No Degree - Business Administration
Wesleyan College
GED -
Heart of GA Technical College
POST Certified Correctional Officer and Juvenile Correctional Officer.
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