Talented Director with excellent marketing, customer service and facility oversight skills coupled with more than 25 years of experience. Highly effective and comfortable working with people at all organizational levels.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assistant Administrator
MS State Veterans Home
Kosciusko, MS
05.2022 - Current
Accountable for directing, analyzing, and supervising the processes and activities of a more complex agency program
Responsible for the planning, evaluation, financial, and management analysis, and operational auditing of a large and complicated program consisting of multiple projects
Exercise a high degree of decision making and independence
Accountable for training and monitoring the work of lower-level program staff
Site Director
Brandi's Hope Community Services
Meridian, MS
09.2021 - 05.2022
Enhanced Staff Relations by utilizing participatory supervision techniques
Model Ed Direct Support via the Community Support Skills Standards
Facilitated and Supported Consumer Support Networks
Provided leadership in Program Planning and Monitoring
Completed Personnel Management tasks
Ensured Training and Staff Development activities were completed
Ensured Public Relations were of good quality
Ensured all Maintenance related activities were completed
Ensured all Health and Safety Issues related to service delivery were addressed
Ensured all Financial Activities related to service delivery were addressed
Ensured all Scheduling and Payroll tasks related to service delivery were completed
Coordinated Employment Services for individuals seeking employment
Monitored and Coordinated Policies, Procedures and Rule Compliance
Ensured that all Office Work was completed and was of high quality
Director V
NORTH MISSISSIPPI REGIONAL CENTER
Columbus, MS
08.2018 - 09.2021
Directed branch office of state agency implementing Intellectual Disabilities/Developmental Disabilities (ID/DD) Waiver Program for 80 Medicaid-eligible intellectually disabled or developmentally disabled individuals
Envisioned and executed plans, performed administrative duties, collaborated with federal and state officials to carry out program, interpreted laws and regulations, and directed staff to implement program operations
Supervised, trained, evaluated, and mentored 3 ID/DD Waiver support coordinators to ensure compliance with program and regulatory requirements
Drove service planning for 4-county service area and analyzed utilization data to improve service
Resolved all issues, efficiently, which in turn enhanced customer satisfaction ratings
Program Director
MILLCREEK OF TUPELO
Tupelo, MS
01.2014 - 01.2018
Provided administrative supervision, leadership, guidance, and feedback to subordinate staff to facilitate smooth operations including on-call duties
Ensured adequate staff coverage and developed and maintained supervisory schedule
Ensured personnel actions were carried out on staff accurately and timely including hiring, training, evaluating, monitoring, disciplining, and terminating with documentation submitted in a timely manner
Ensured all provisions of clinical services complied with governing regulations
Participated in pre-admission diagnostic/evaluation process by serving as needed as a D&E team member and discussing clinical impressions and appropriateness for services
Monitored I/A reports and ensured necessary follow-up was completed in a timely manner
Assisted in orienting new staff and individuals by asking and answering pertinent questions, offering guidance, and providing requested information
Made rounds periodically to ensure there were no possible dangers to individuals or others and promptly reported and/or removed any hazards found
Monitored adherence to fire drills/disaster evacuations as required by waiver program guidelines
Adhered to all HCBS ID/DD waiver program policies and procedures
Followed all safety policies and adhered to all workers' compensation program guidelines
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Oversaw team of 60 personnel focused on providing program participants a person-centered system of services and supports that enabled them to enjoy full access to the community
Associate Faculty
UNIVERSITY OF PHOENIX
Tempe, AZ
01.2014 - 01.2018
Used Bloom's Taxonomy and the Socratic Method to teach an online introductory healthcare course to students in the College of Health Professions
Prepared all course materials, developed syllabus, actively engaged students to enhance participation and retention, graded assignments via the established rubric, and posted grades within specified timelines
Maintained an active presence in the classroom, responded to emails and telephone calls within 24 hours, and mentored/provided guidance to students
Director V
ELLISVILLE STATE SCHOOL
Columbus, MS
01.2008 - 01.2014
Directed branch office of state agency implementing Intellectual Disabilities/Developmental Disabilities (ID/DD) Waiver Program for 71 Medicaid-eligible intellectually disabled or developmentally disabled individuals
Envisioned and executed plans, performed administrative duties, collaborated with federal and state officials to carry out program, interpreted laws and regulations, and directed staff to implement program operations
Hired, trained, and supervised 2 ID/DD Waiver support coordinators to ensure compliance with program and regulatory requirements
Strengthened in-house quality assurance system by developing a form that accurately described paperwork errors and defined timelines for problem resolution
Championed service consistency and completeness through timely recertification of individuals for waiver services and by training social workers to connect them to needed services from in-house program and external sources
Deepened interns' understanding of the challenges and rewards of the social worker profession by providing them hands-on experience and monitoring, training, and guiding them
Used patience, diplomacy, and education with parents of intellectually/physically disabled children to overcome initial resistance to treatment plans and build strong relationships
Residential Services Supervisor
HUDSPETH REGIONAL CENTER
Louisville, MS
01.1999 - 01.2008
Led 21-member direct care team operating 2 group homes housing 20 intellectually disabled, mentally ill, developmentally disabled, and/or physically disabled adults
Monitored homes to ensure proper stocks of food, personal hygiene items, and household supplies
Interviewed, hired, trained, disciplined, evaluated, and directed staff
Held additional responsibility as Home and Community-Based Waiver provider, hiring staff to deliver attendant care services, companion respite services, or nursing respite services for parents caring for a disabled child in their homes
Improved reporting by developing form that streamlined monitoring of residents' personal hygiene care
Enriched resident quality of life by developing quality assurance form for staff to track residents' personal items such as televisions, radios, and clothing
Built high-performance teams by hiring and developing staff members committed to serving the ID/DD population
Mentored staff to fortify training skills that helped foster client independence
Qualified Intellectual Disability Professional / Supervisor
ROLLING HILLS DEVELOPMENTAL CENTER
Starkville, MS
01.1997 - 01.1999
Managed day-to-day operations of 12-bed group home for intellectually disabled, developmentally disabled, mentally ill, and/or physically disabled adults
Delivered individual counseling to clients and wrote individual program plans
Directed, trained, and evaluated 20 direct care staff to implement plans
Orchestrated in-service training to build staff skills
Ensured adequate supplies of food and household items
Strengthened independence of clients by connecting them with appropriate services and guiding them toward integration within the community
Built trust and strong relationships with employees by working on the floor alongside them, demonstrating respect for their work and leading by example
Qualified Intellectual Disabilities Professional
ROLLING HILLS DEVELOPMENTAL CENTER
Starkville, MS
01.1996 - 01.1997
Championed an exceptional level of 24/7 care for 30 developmentally disabled, intellectually disabled, mentally ill, and/or physically disabled women
Assessed client learning skills, wrote development program plans for each client, and performed individual counseling
Directed 14-34 direct care staff to implement programs and teach clients new information daily
Organized in-service training for staff
Direct Care Worker
ROLLING HILLS DEVELOPMENTAL CENTER
Starkville, MS
01.1995 - 01.1996
Delivered direct care for 10 developmentally disabled, intellectually disabled, mentally ill, and/or physically disabled women
Taught each woman according to her individual program, and assisted with daily routines including taking medication, eating, personal hygiene, and scheduled activities
Taught developmental classes to residents attending workshops
Education
Ph.D. - Public Health Epidemiology
WALDEN UNIVERSITY
Minneapolis, MN
01.2013
MBA - Business Administration/Healthcare Management
AMERICAN INTERCONTINENTAL UNIVERSITY
Buckhead, GA
01.2007
B.S. - Psychology, cum laude
JACKSON STATE UNIVERSITY
Jackson, MS
01.1994
Skills
Excel
Microsoft Office
Ms Office
Outlook
Pagemaker
Strategic Planning
Word
Powerpoint
Training & Development
Budgeting
Team Management
Team Building
People Management
Outcome Oriented
Customer Service
Leadership Experience
Healthcare Management
Recruiting
SPSS
Individual / Group Counseling
Crisis Intervention
Case Management
Social Work
Workers' Compensation
Program Management
Developmental Disabilities Experience
Program Development
Nursing home experience
Certification
CPH Certification, 04/01/21 to 06/01/25, National Board of Public Health Examiners, 18101
CPR/AED, 02/01/23 to 02/01/25, American Heart Association
Licensed Nursing Home Administrator, 02/01/24 to 06/01/25, MS State Board of Nursing Home Administrators, 1669
Publications
Healthcare for U.S. Veterans: Is the System Sufficient?, The Internet Journal of Healthcare Administration, 7, 1, 10.5580/683, 06/01/10
African Americans & HIV/AIDS: The Epidemic Continues - An Intervention to Address the HIV/AIDS Pandemic in the Black Community, Journal of Black Studies, 42, 1, 83-105, 10.1177/0021934710367902, 11/01/11
Correlates of Voluntary Human Immunodeficiency Virus (HIV) Testing among African American Adults in Rural Mississippi, Doctoral dissertation, ProQuest Dissertations and Theses, 3592859, 08/01/13
Assessments
HR: Compensation & benefits, Proficient, 10/01/20
Personal Information
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
Timeline
Assistant Administrator
MS State Veterans Home
05.2022 - Current
Site Director
Brandi's Hope Community Services
09.2021 - 05.2022
Director V
NORTH MISSISSIPPI REGIONAL CENTER
08.2018 - 09.2021
Program Director
MILLCREEK OF TUPELO
01.2014 - 01.2018
Associate Faculty
UNIVERSITY OF PHOENIX
01.2014 - 01.2018
Director V
ELLISVILLE STATE SCHOOL
01.2008 - 01.2014
Residential Services Supervisor
HUDSPETH REGIONAL CENTER
01.1999 - 01.2008
Qualified Intellectual Disability Professional / Supervisor
ROLLING HILLS DEVELOPMENTAL CENTER
01.1997 - 01.1999
Qualified Intellectual Disabilities Professional
ROLLING HILLS DEVELOPMENTAL CENTER
01.1996 - 01.1997
Direct Care Worker
ROLLING HILLS DEVELOPMENTAL CENTER
01.1995 - 01.1996
Ph.D. - Public Health Epidemiology
WALDEN UNIVERSITY
MBA - Business Administration/Healthcare Management