LATRELL GOSS
Chicago,IL
Summary
Dynamic and results-driven marketing and customer service professional with extensive experience delivering exceptional service and achieving measurable business outcomes. Proven ability to develop customer-centric strategies, build relationships, and implement innovative marketing initiatives. Adept at leveraging analytical skills and technical knowledge to enhance operational efficiency and customer satisfaction. Solid background in delivering exceptional support and solutions, known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills to navigate complex customer interactions with ease.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Marketing and Customer Service Specialist
UWE
01.2016 - Current
- Develop and execute marketing campaigns to increase brand awareness and drive customer engagement, achieving a [specific percentage] growth in customer retention
- Provide exceptional customer support by resolving inquiries and ensuring high customer satisfaction ratings consistently exceeding [specific percentage or KPI]
- Analyze market trends and customer feedback to optimize product offerings and tailor services to client needs
- Collaborate with cross-functional teams to design promotional materials and implement digital marketing strategies, resulting in a [specific achievement, e.g., increased sales or traffic]
- Train and mentor team members to maintain company standards and improve customer relations
Independent Contractor
Independent Contractor - Self Employed
01.2010 - 04.2016
- Provided exceptional service to clients, fostering long-term business relationships.
- Built and sustained strong client relationships, resulting in repeat business.
- Maintained consistent client communication to provide regular project updates.
- Addressed client concerns promptly and offered solutions that met their needs.
Education
Computer Science -
Iowa Wesleyan University
Mount Pleasant, IASkills
- Exceptional Communication and Interpersonal Skills
- Problem-Solving and Conflict Resolution
- Team Leadership and Collaboration
- Skilled in Customer Service Platforms
- Excellent written and oral communication
- Telephone etiquette
- Problem resolution
- Complaint handling
- Good communication skills
Certification
● Leadership Counsel Award
● Top Sale Producer
● Top Recruiter
References
Available upon request.
Timeline
Marketing and Customer Service Specialist
UWE
01.2016 - Current
Independent Contractor
Independent Contractor - Self Employed
01.2010 - 04.2016
Computer Science -
Iowa Wesleyan University
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