Latrell Ace Ortega
Farmington,MN
Summary
I am a dynamic Shift Leader with proven skills in team supervision, process improvement, and staff training. Committed to enhancing customer service and operational efficiency through effective communication and problem-solving. Results-driven professional with a strong background in customer service and team management. Expertise in implementing safety protocols and optimizing workflow, contributing to enhanced service delivery and employee performance. Motivated Shift Leader known for fostering team collaboration and resolving customer inquiries effectively. Experienced in training staff and analyzing sales trends to drive performance improvements and achieve business objectives. Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles. Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's Subs
Apple Valley, MN
01.2023 - Current
- Collaborated with team members to improve service delivery processes.
- Supervised daily operations and ensured smooth workflow among staff.
- Managed team scheduling and maintained adequate staffing levels.
- Trained new employees on company policies and operational procedures.
- Implemented safety protocols to maintain a secure working environment.
- Facilitated team meetings to discuss goals, challenges, and improvements.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Implemented cost-control measures to maintain budgetary guidelines.
- Trained, managed and motivated employees to promote professional skill development.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired staff in upselling techniques to improve sales.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
Shift Leader
Papa Murphy's
Rosemount, MN
04.2020 - 01.2023
- Supervised staff during peak hours to ensure efficient operations.
- Coordinated shift schedules to optimize workforce availability and coverage.
- Assisted in managing customer orders for accuracy and timely service.
- Enforced health and safety regulations to create a safe work environment.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Evaluated employee performance, delivering individualized feedback and praise.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Handled emergency situations with composure and in accordance with company guidelines.
Education
HVAC & Refrigeration -
Dakota County Technical College
Rosemount, MN05-2027
High School Diploma -
Farmington High School
Farmington, MN06-2024
Skills
- Food preparation
- Sanitation compliance
- Accurate money handling
- Customer service
- Kitchen operations
- Equipment cleaning
- Customer bantering
- Order processing
- Team collaboration
- Team leadership
- Employee training
- Process improvement
- Communication skills
- Time management
- Problem solving
- Equipment troubleshooting
- Staff motivation
- Process improvements
- Handling customer complaints
- Sales monitoring
- Conflict resolution
- Team development
- Opening and closing procedures
- Documentation and reporting
- Punctual and reliable
- Quality assurance
- Motivational leadership
- Flexible schedule
- Emergency response planning
- Goal setting and tracking
- Strong verbal and written communication
- Strategic thinking
- Staff supervision
Certification
EPA SECTION 608 UNIVERSAL CERTIFIED
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Shift Leader
Jersey Mike's Subs
01.2023 - Current
Shift Leader
Papa Murphy's
04.2020 - 01.2023
HVAC & Refrigeration -
Dakota County Technical College
High School Diploma -
Farmington High School