Latrelle Jones
Magnolia,TX
Summary
An experienced customer service representative with sales experience.. I can sell product, build and maintain relationships, and go above of what’s expected. Team player but I can lead. Just passed Property & Casualty test.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Swim Instructor
Fins
The Woodlands, TX
05.2025 - Current
- Taught daily swim instruction to students varying in ages and skill level.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Dasher
DoorDash
San Francisco, CA
08.2023 - Current
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Developed and maintained professional relations between customer, store personnel, and company.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Operated delivery vehicles safely and efficiently.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Driver Helper
UPS
Tinton Falls, NJ
08.2020 - 01.2021
- Displayed very good communication and customer service skills.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Prevented damage to packages and products by correctly securing loads.
Teller
TD Bank
Wall Township, NJ
07.2018 - 10.2019
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
Customer Service Representative
Nike
Tinton Falls, NJ
07.2016 - 09.2017
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Dick’s Sporting Goods
Freehold, NJ
08.2015 - 10.2016
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Cashier
Rite Aid
Neptune City, NJ
07.2014 - 08.2015
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Neptune High School
Neptune City, NJ06.2014
Skills
- Efficient multitasking
- Professional appearance
- Safety awareness
- Vehicle maintenance
- Excellent time management
- Route planning expertise
- Food safety
- Payment handling
- Smartphone operation
- Dependable and reliable
- Mileage tracking
- Order verification
- Point-of-sale system
- Dedicated team player
- Late shift availability
- Hardworking and responsible
- Proper food temperatures
- Time management
- Relationship building
- Clean driving record
- Food handling
- Decision-making
Team Player
Leader
Certification
TABC Certification
Bartender & server
Property & casualty
Timeline
Swim Instructor
Fins
05.2025 - Current
Dasher
DoorDash
08.2023 - Current
Driver Helper
UPS
08.2020 - 01.2021
Teller
TD Bank
07.2018 - 10.2019
Customer Service Representative
Nike
07.2016 - 09.2017
Customer Service Representative
Dick’s Sporting Goods
08.2015 - 10.2016
Cashier
Rite Aid
07.2014 - 08.2015
Neptune High School