Developed exceptional customer service and communication skills in a fast-paced hospitality environment. Proficient in managing guest interactions and coordinating with staff to ensure smooth operations. Looking to transition these skills into a new place of work, leveraging experience in high-pressure, customer-focused settings.
Overview
3
3
years of professional experience
Work History
Swim Instructor
Water Wings Swim School
Eagle, Idaho
08.2025 - Current
Develops and leads swim lessons for children of varying ages and skill levels, focusing on safety, technique, and confidence-building.
Assess student progress regularly, providing clear guidance and structured training to help swimmers advance to higher levels.
Communicated effectively with parents, offering progress updates and recommendations to ensure each child’s continued growth.
Lead Hostess | Food Handler
Dukes Restaurant
Huntington Beach, California
06.2022 - 08.2025
Led front-of-house operations by managing seating flow, coordinating server rotations, and ensuring balanced table distribution.
Accurately quoted and managed wait times, maintaining smooth guest traffic and maximizing efficiency during peak hours.
Managed all to-go operations, including order entry, packaging, accuracy checks, and timely guest handoffs using the TOAST POS system.
Handled cash and card transactions with precision, balancing registers and maintaining strict payment accuracy.
Promoted and sold merchandise, providing product knowledge and ensuring an organized, visually appealing display area.
Collaborated closely with servers and management to maintain strong communication and uphold a positive dining experience for all guests.
Served as the first point of contact for guests, delivering welcoming, attentive service and resolving concerns promptly.