Latrenda Binns
Fayetteville,NC
Summary
Dynamic leader with a proven track record at Walmart, enhancing customer satisfaction and team efficiency. Excelled in complex problem-solving and team leadership, significantly improving service delivery. Skilled in verbal and written communication, fostering collaboration across teams. Achieved notable results in high-pressure environments, demonstrating exceptional time management and teamwork abilities.
Overview
28
28
years of professional experience
Work History
Front End Team Lead
Walmart
06.2014 - 08.2024
- Provided exceptional services and pleasant shopping experiences to retail custom
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Sandwich Artist
Subway
06.2016 - 12.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Assistant Manager
St. Stephen’s Community Bookstore
03.2010 - 02.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Pharmacy Technician Customer Service
MedImpact
03.2000 - 01.2003
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled Prior Authorizations for patients medications
Order Creator
Prescription Solutions
08.1999 - 03.2000
- Inputted pharmacy orders and collected payments
- Inputted patients information
Certified Nursing Assistant
Fredericka Manor Care Center
10.1996 - 07.1998
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ03.2025
Pharmacy Technician License - Pharmacy Technician
United Education Institute
San Diego, CA06.1999
Certified Nurse Assistant - Nurse Assistant
San Diego Job Corps Center
Imperial Beach, CA10.1996
High School Diploma -
Morse
San Diego, CA06.1992
No Degree - Retail Sales
Regional Occupation Program
San Diego, CA09.1991
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Teamwork and Collaboration
Timeline
Sandwich Artist
Subway
06.2016 - 12.2016
Front End Team Lead
Walmart
06.2014 - 08.2024
Assistant Manager
St. Stephen’s Community Bookstore
03.2010 - 02.2011
Pharmacy Technician Customer Service
MedImpact
03.2000 - 01.2003
Order Creator
Prescription Solutions
08.1999 - 03.2000
Certified Nursing Assistant
Fredericka Manor Care Center
10.1996 - 07.1998
Bachelor of Science - Business
University of Phoenix
Pharmacy Technician License - Pharmacy Technician
United Education Institute
Certified Nurse Assistant - Nurse Assistant
San Diego Job Corps Center
High School Diploma -
Morse
No Degree - Retail Sales
Regional Occupation Program
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