Latrenda Everett
Mortgage Servicing Professional Sr.
Tempe,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Mortgage Servicing Professional Sr.
Cenlar FSB
Tempe, AZ
05.2020 - Current
- Make inbound/outbound to borrowers with delinquent loans and lines of credit using the Noble solutions dialer.
- Research and analyze account activity through review of checking account statements and origination documents.
- Obtain reason for delinquency and offer alternative solutions to resolve delinquency Verify, update, and maintain customer demographics.
- Document all collection activity in the MSP system.
- Resolve disputes and perform root cause analysis Progress payments/ generate payoff statements in response to borrowers payoff requests Completes other duties and projects as assigned by Supervisor.
Sr.Accounts Receivable & Collection
Coram CVS Specialty Infusion
Phoenix, AZ
02.2017 - 01.2020
- Handle the completion of Patient Financial Service (PFS) tasks, including patient and payer follow-up as needed.
- Build and submit accurate and timely claims to payers, as well as research and analyze unpaid claims.
- Assisting in the resolution of denials, partial payments, and payment variances.
- Ensure proper reimbursement on patient accounts, identifying and preparing adjustments and write-offs as appropriate.
- Follow-up on daily correspondence (denials, low pays) to appropriately work patient accounts Interpret contracts with payers to ensure proper payment, sending initial or secondary bills to insurance companies.
- Process refunds/reinstatements/ rejections of insurance claims, running reports on a weekly and monthly basis.
Customer Quality Specialist
Apria Healthcare
Chandler, AZ
09.2016 - 02.2017
- Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.
- Obtains clinical information needed for order processing or reimbursement.
- Contacts patients to advise of their order placed and confirm delivery.
- Confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received.
- Process information received from intake/service personnel.
- Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
- Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
Prior Authorization Certified Specialist
OptumRx
Phoenix, AZ
11.2013 - 08.2016
- Maintain the ongoing sending and receiving of faxes for future orders and reporting changes to specialists when completed.
- Verifies members' eligibility and enters information necessary to complete the request.
- Accurately enter prior authorization information into the computer system.
- Ensure appropriate feedback and follow-up with all prior authorization requests.
- Monitor all queues to ensure nothing expires.
- Correct errors so there are no delays and meet turnaround time.
- Scan and attach claims into the system and assign requests into the appropriate queue to be processed.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Accurately resolving pending claims using state and federal regulations and specific health plan criteria.
Catamaran/Medical Assistant
Phoenix, AZ
03.2011 - 10.2013
- Preparing patients for examinations; taking medical historiesAdministering medication as requested by the attending physician Performing electrocardiograms; changing wound dressings, removing stitches ,collecting samples, lab testingScheduling appointments, coding medical services, preparing insurance forms, maintaining medical records.
Education
Bachelor Degree - Accounting
Fayetteville State University
Certified medical assistants (CMAs) Prior Authorization Certified Specialist (PACS) - undefined
Arizona Medical Training Institute
Skills
Excellent written, verbal communication, resolution,organizational,research solving skills
undefinedTimeline
Mortgage Servicing Professional Sr.
Cenlar FSB
05.2020 - Current
Sr.Accounts Receivable & Collection
Coram CVS Specialty Infusion
02.2017 - 01.2020
Customer Quality Specialist
Apria Healthcare
09.2016 - 02.2017
Prior Authorization Certified Specialist
OptumRx
11.2013 - 08.2016
Catamaran/Medical Assistant
03.2011 - 10.2013
Certified medical assistants (CMAs) Prior Authorization Certified Specialist (PACS) - undefined
Arizona Medical Training Institute
Bachelor Degree - Accounting
Fayetteville State University
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