LATRESE PAGE
SOUTHFIELD,MI
Summary
Expertise in healthcare and administrative environments, adept at developing patient care plans and optimizing team productivity. Over 27 years of experience in coordinating patient services and enhancing operational efficiency across various medical settings. Proficient in EMR systems, medical scheduling, and project management, consistently improving patient satisfaction and financial accuracy. Enthusiastic about leveraging skills in triage, phlebotomy, and medical terminology to foster collaborative healthcare solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Associated Retinal Consultants
Livonia, MI
09.2022 - Current
- Efficiently manage patient check-ins and insurance verifications, enhancing office workflow.
- Coordinate appointments and handle inquiries, ensuring seamless patient communication and satisfaction.
- Process payments and maintain accurate records, contributing to financial accuracy and transparency.
- Managed patient check-in and check-out processes using Allscripts, improving operational efficiency and reducing wait times.
Medical Assistant/Receptionist
All Patients Urgent Care
Novi, MI
06.2022 - 03.2023
- Assisted patients with check-in and appointment scheduling processes.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed patient records using electronic health record (EHR) systems.
- Demonstrated expertise in X-rays, phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
Patient Care Coordinator/Receptionist
Cambridge Dental Group
Dearborn Heights, MI
08.2018 - 03.2021
- Managed patient scheduling and insurance verifications, enhancing appointment efficiency.
- Facilitated team meetings, fostering collaboration and improving communication.
- Coordinated treatment plans and financial transactions, ensuring patient satisfaction.
- Streamlined end-of-day procedures, achieving operational consistency and accuracy.
Assistant Office Manager
Dental Inc. II
Redford, MI
04.2013 - 08.2018
- Managed office operations, enhancing team efficiency and streamlining administrative tasks.
- Oversaw recruitment and disciplinary processes, ensuring a cohesive and productive workforce.
- Facilitated communication channels, handling inquiries and scheduling with precision.
- Optimized patient check-in/out procedures, improving service speed and satisfaction.
Medical Assistant/Receptionist
Southgate Medical Group
Southgate, MI
01.2009 - 09.2012
- Utilized Dentrix for accurate insurance verification and patient data management.
- Managed patient communications, ensuring efficient scheduling and accurate prescription processing.
- Streamlined patient check-in and check-out, enhancing clinic flow and patient satisfaction.
- Executed vital signs, injections, and diagnostic tests, supporting comprehensive patient care.
- Assisted in minor surgeries, contributing to successful medical outcomes and patient safety.
- Utilized medical software for data management, improving operational efficiency and accuracy.
Lead Medical Assistant
The Wellness Plan
Oak Park, MI
12.2000 - 10.2005
- Lead Medical Assistant for and General Surgery, also worked in Adult Medicine, OB/GYN, Optometry, and Pediatrics.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Implemented electronic health record (EHR) systems to enhance data accuracy and accessibility for healthcare providers.
Education
Certificate - Phlebotomy
Marosa School of Phlebotomy
Saint Clair Shores, MI03.2019
Certificate - Medical Assistant
Lawton School
Southfield, MI1998
Skills
- First aid
- Medical Imaging
- Medical Scheduling
- Phlebotomy
- Triage
- Vital Signs
- Injections
- Medical terminology
- EMR systems
- Office Management
- Interpersonal Skills
Certification
- First Aid/CPR
Timeline
Patient Coordinator
Associated Retinal Consultants
09.2022 - Current
Medical Assistant/Receptionist
All Patients Urgent Care
06.2022 - 03.2023
Patient Care Coordinator/Receptionist
Cambridge Dental Group
08.2018 - 03.2021
Assistant Office Manager
Dental Inc. II
04.2013 - 08.2018
Medical Assistant/Receptionist
Southgate Medical Group
01.2009 - 09.2012
Lead Medical Assistant
The Wellness Plan
12.2000 - 10.2005
Certificate - Phlebotomy
Marosa School of Phlebotomy
Certificate - Medical Assistant
Lawton School