Latressa Adams
Round Lake
Summary
Customer-focused professional with a strong background in relationship-building, communication, and personalized service. Experienced in understanding client needs, creating positive experiences, and building trust in fast-paced environments. Passionate about delivering meaningful, memorable interactions aligned with brand values and customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Care Coordinator
Lake County Health Department
Waukegan
07.2024 - Current
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Coordinated care plans with multidisciplinary teams for patient treatment.
- Managed referrals to appropriate behavioral health services and resources.
- Documented patient interactions and progress in electronic health records.
- Developed discharge plans to support patient transitions to community resources.
- Provided crisis intervention services in emergency situations.
- Attended weekly case conferences to discuss treatment planning strategies for complex cases.
- Assessed patients' physical and mental health needs, developed treatment plans and coordinated services with physicians, therapists and other healthcare professionals.
Mental Health Technician
Lake Behavioral Hospital
Waukegan
05.2023 - 02.2025
- Monitored patient behavior and mental status during daily activities.
- Assisted in implementing individualized care plans for patients.
- Documented observations and reported changes to the nursing staff.
Mental Health Specialist
Allendale Association
Lake Villa
06.2019 - 05.2023
- Provided crisis intervention support to individuals facing mental health challenges.
- Conducted assessments to determine client needs and develop appropriate treatment plans.
- Facilitated individual and group therapy sessions to promote emotional well-being.
Case Manager
AMITA Health
Arlington Heights
03.2020 - 06.2021
- Coordinated care plans for diverse patient populations within AMITA Health system.
- Assessed patient needs to determine appropriate services and resources available.
- Collaborated with multidisciplinary teams to enhance patient support and outcomes.
- Facilitated daily living skills training for clients in transitional housing programs.
- Developed individualized support plans to address client needs and goals.
- Assisted clients in obtaining necessary resources, including employment and education opportunities.
- Led group workshops on life skills, budgeting, and effective communication techniques.
Education
Certified Nursing Assistant -
College of Lake County
Grayslake, IL 06.2023 - 07.2023
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GA 08.2014 - 01.2019
Skills
- Empathy & Emotional Intelligence
- Strong Communication Skills
- Adaptability in High-Stress Settings
- Collaborative Teamwork
- Client-Centered Support
- Reliability and punctuality
- Customer engagement
- Customer service
- Point-of-sale system
Timeline
Care Coordinator
Lake County Health Department
07.2024 - Current
Certified Nursing Assistant -
College of Lake County
06.2023 - 07.2023
Mental Health Technician
Lake Behavioral Hospital
05.2023 - 02.2025
Case Manager
AMITA Health
03.2020 - 06.2021
Mental Health Specialist
Allendale Association
06.2019 - 05.2023
Bachelor of Arts - Psychology
Georgia State University
08.2014 - 01.2019