Dynamic and detail-oriented professional with a proven track record at UBreakiFix, excelling in customer resolution and service excellence. Skilled in effective problem-solving and teamwork, I consistently enhance customer satisfaction and foster long-term relationships. Possessing a valid driver's license, I ensure timely and accurate deliveries while maintaining a positive outlook.
Hi, I’m
LaTressa Witcher
Summary
Overview
7
years of professional experience
Work History
Dominos Pizza , Cowabunga
Delivery Driver
12.2024 - Current
Job overview
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Assist with in store tasks as well. Such as prep food, stock fridge, catch the food in the oven and box it up, and maintain cleanliness of store.
UBreakiFix
Customer Resolution Specialist
10.2021 - 12.2024
Job overview
- Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
- Proactively followed up with customers post-resolution, ensuring their ongoing satisfaction and cultivating valuable long-term relationships.
- Enhanced customer satisfaction by promptly addressing and resolving their concerns.
- Collaborated with team members to develop new strategies that reduced customer complaints significantly.
- Participated in cross-functional teams to address complex issues involving multiple departments, achieving satisfactory resolutions for all parties involved.
Walmart
Customer Resolution Specialist
01.2018 - 10.2021
Job overview
- Coordinated with internal teams to expedite issue resolution, resulting in quicker turnaround times for customers with their grocery pick up and delivery orders.
- Also assist in placing grocery pick up and delivery orders for the customers who may be having issues doing it on the app or website.
Education
Florida Career CollegeOrlando, FL
No Degree from Expanded Functions Dental Assistant
08-2021
University Overview
With my certification in EFDA (Expanded Functions Dental Assistant) I learned to perform dental procedures under the supervision of a dentist that are beyond the scope of a regular dental assistant. These procedures include placing fillings, applying sealants, taking impressions, and performing coronal polishing. EFDA training and certification are required for these expanded duties.
SiaTech Charter High School Jacksonville, FL
from High School
07-2006
University Overview
- Completed AP course in Algebra
Job CorpsJacksonville, FL
No Degree from Business Office And Technology
07-2006
University Overview
Business Office Technology is a field that equipped me with the skills and knowledge to manage office operations, utilize technology efficiently, and support various administrative and professional functions in a business setting. It involved training in software, hardware, communication, and other essential skills to perform tasks related to office management and administration.
Skills
- Optimistic outlook
- Service excellence
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Effective time management
Timeline
Delivery Driver
Dominos Pizza , Cowabunga
12.2024 - Current
Customer Resolution Specialist
UBreakiFix
10.2021 - 12.2024
Customer Resolution Specialist
Walmart
01.2018 - 10.2021
Florida Career College
No Degree from Expanded Functions Dental Assistant
SiaTech Charter High School
from High School
Job Corps
No Degree from Business Office And Technology
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