LATRIA COLVIN
Pompano Beach,US
Summary
Customer service professional with 15+ years of experience in high-volume call centers. Applies service-oriented behaviors to identify customer needs and deliver customized solutions. Improves customer experience and supports customer loyalty through clear communication.
Overview
11
11
years of professional experience
Work History
Security Officer
ACTS Retirement-Life Community
01.2026 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to deter and detect suspicious activities.
- Responded promptly to incidents, providing first aid when necessary.
- Maintained detailed reports on daily activities and irregularities.
- Trained new security personnel on protocols and emergency procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Roadside Assistance Agent
Agero
01.2018 - Current
- Enter customer interactions details into data base to track request, document problems, and record solutions offered.
- Follow company guidelines such as call time, handling time and productivity.
- Never leaving a customer stranded.
Test Center Administrator
Prometric
01.2025 - 09.2025
- Greet test takers upon arrival. Check them in by verifying Real ID and providing check instructions.
- Administered testing procedures to ensure compliance with standardized protocols.
- Evaluated candidate experiences, implementing feedback for continuous improvement.
- Resolved candidate inquiries promptly, fostering a positive testing environment.
- Accurately recorded all relevant information during exam sessions for reliable data tracking and reporting purposes.
- Increased security measures for exams by routinely updating and monitoring surveillance systems.
Security Officer
Allied Universal Security Services
09.2018 - 01.2020
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Implemented access control procedures, verifying identification and authorizing entry.
Enrollment Specialist
Global Response
06.2015 - 09.2018
- Handled inbound/outbound calls to potential families looking for home school options.
- Schedule call backs.
- Obtained and verified enrollment documents.
- Used salesforce to enter all gathered information and researched data on applicants into a computer system.
Education
Patient Care Technician -
Everest Institute
Fort Lauderdale, FLHigh School - undefined
Fort Lauderdale High School
Fort Lauderdale, FL01.2008
Skills
- Skilled in salesforce, excel, word doc, ect
- Credit card processing
- Strong verbal communication
- POS systems expert
- Route dispatch
- Multi-line phone talent
- Clerical support
- CCTV monitoring
- Superior customer service
- Patrol operations
- Conflict resolution techniques
Timeline
Security Officer
ACTS Retirement-Life Community
01.2026 - Current
Test Center Administrator
Prometric
01.2025 - 09.2025
Security Officer
Allied Universal Security Services
09.2018 - 01.2020
Roadside Assistance Agent
Agero
01.2018 - Current
Enrollment Specialist
Global Response
06.2015 - 09.2018
High School - undefined
Fort Lauderdale High School
Patient Care Technician -
Everest Institute