LATRIA COLVIN
Pompano Beach,FL
Summary
Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer experiences. I'm an excellent communicator with over 15 years of experience as a Customer Service Representative in high-volume call centers.
Overview
10
10
years of professional experience
Work History
Roadside Assistance Agent
Agero
01.2018 - Current
- Enter customer interactions details into data base to track request, document problems, and record solutions offered.
- Follow company guidelines such as call time, handling time and productivity.
- Never leaving a customer stranded.
Test Center Administrator
Prometric
01.2025 - 09.2025
- Greet test takers upon arrival. Check them in by verifying Real ID and providing check instructions.
- Administered testing procedures to ensure compliance with standardized protocols.
- Coordinated scheduling and logistics for test candidates, optimizing resource allocation.
- Evaluated candidate experiences, implementing feedback for continuous improvement.
- Resolved candidate inquiries promptly, fostering a positive testing environment.
- Accurately recorded all relevant information during exam sessions for reliable data tracking and reporting purposes.
- Monitored test security and enforced rules.
- Increased security measures for exams by routinely updating and monitoring surveillance systems.
Security Officer
Allied Universal Security Services
09.2018 - 01.2020
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Implemented access control procedures, verifying identification and authorizing entry.
Enrollment Specialist
Global Response
06.2015 - 09.2018
- Handled inbound/outbound calls to potential families looking for home school options.
- Schedule call backs.
- Obtained and verified enrollment documents.
- Used salesforce to enter all gathered information and researched data on applicants into a computer system.
Education
Medical - PCT -
Everest Institute Ft Lauderdale
Fort Lauderdale, FL01.2010
High School - undefined
Fort Lauderdale High School
Fort Lauderdale, FL01.2008
Skills
- Skilled in salesforce, excel, word doc, ect
- Credit card processing
- Strong verbal communication
- POS systems expert
- Route dispatch
- Multi-line phone talent
- Clerical support
- CCTV monitoring
- Superior customer service
- Patrol operations
- Conflict resolution techniques
Timeline
Test Center Administrator
Prometric
01.2025 - 09.2025
Security Officer
Allied Universal Security Services
09.2018 - 01.2020
Roadside Assistance Agent
Agero
01.2018 - Current
Enrollment Specialist
Global Response
06.2015 - 09.2018
High School - undefined
Fort Lauderdale High School
Medical - PCT -
Everest Institute Ft Lauderdale
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