Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Latrica Brazil

Houston,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Retail Sales AssociateCo-TeacherCustomer Service RepresentativeSupervisorCustomer Service Representative

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Houston, TX, US
Open to relocation: Yes

Minimum Desired Compensation

63000/yr

Important To Me

Career advancementCompany CultureTeam Building / Company Retreats

Summary

Experienced supervisor and co-teacher with a proven track record in training and mentoring. Skilled at fostering collaborative environments, ensuring adherence to best practices, and enhancing team performance to achieve optimal service delivery.

Overview

31
31
years of professional experience

Work History

Retail Sales Associate

Bath and Body Works
Houston, TX
09.2024 - Current
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Demonstrated product knowledge to effectively address customer inquiries and concerns.
  • Maintained visual merchandising standards, ensuring appealing store presentation.
  • Processed transactions accurately using point-of-sale systems, optimizing checkout efficiency.
  • Identified opportunities for process improvements to enhance customer satisfaction and sales performance.

Co-Teacher

St. Luke Day Schol
Houston, TX
08.2025 - 04.2026
  • Collaborated with lead teacher to develop and implement engaging lesson plans.
  • Supported classroom management and maintained a positive learning environment.
  • Evaluated student progress and tailored instructional methods to optimize educational effectiveness.
  • Facilitated small group activities to enhance student understanding of core concepts.
  • Participated in professional development workshops to enhance teaching skills and strategies.
  • Boosted parent-teacher collaboration by maintaining open lines of communication and conducting regular meetings to discuss student progress.

Customer Service Representative

Collabera
Austin, TX
08.2024 - 06.2025
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Provided accurate product information and troubleshooting assistance to clients, ensuring timely resolutions.
  • Developed knowledge base articles to streamline responses and improve team efficiency.
  • Collaborated with cross-functional teams to address complex customer issues and enhance service delivery.
  • Monitored service performance metrics, identifying trends to optimize processes and enhance operational effectiveness.

Supervisor

Department of Family and Protective Services
Austin, TX
09.2021 - 08.2024
  • Supervised case workers, ensuring adherence to policies and procedures for child welfare services.
  • Developed and implemented training programs to enhance staff performance and service delivery.
  • Coordinated interdepartmental communication to streamline workflows and improve client outcomes.
  • Led team meetings to address challenges, set goals, and promote collaborative problem-solving among staff.
  • Monitored case management processes, ensuring compliance with state regulations and best practices.

Customer Service Representative

Department of State Health Services
Austin, TX
09.2020 - 09.2021
  • Conducted regular follow-ups with customers to ensure ongoing satisfaction and retention.
  • Trained new representatives on company policies and customer service best practices, fostering a knowledgeable team environment.
  • Implemented feedback mechanisms to capture customer insights, driving continuous improvement initiatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Residential House Manager

D & S Residential
Austin, TX
02.2016 - 09.2020
  • Oversaw daily operations of residential facilities, ensuring adherence to safety and regulatory standards.
  • Developed individualized care plans, enhancing resident well-being and promoting independence.
  • Managed staff schedules and training programs, improving team efficiency and service delivery.
  • Implemented performance improvement initiatives, elevating overall quality of care provided to residents.
  • Coordinated communication between families, staff, and external agencies to foster collaborative support systems.
  • Facilitated team meetings to discuss resident progress and strategize on care approaches, enhancing teamwork and morale.

Education

Bachelor of Arts - Business Administration And Management

Huston- Tillotson University
Austin, TX
04-2027

Associate of Applied Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
12-2015

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Customer engagement
  • Reliability and punctuality
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Elderly care
  • Property maintenance
  • Guest relations
  • Vendor coordination
  • First aid training
  • Crisis intervention

Timeline

Co-Teacher

St. Luke Day Schol
08.2025 - 04.2026

Retail Sales Associate

Bath and Body Works
09.2024 - Current

Customer Service Representative

Collabera
08.2024 - 06.2025

Supervisor

Department of Family and Protective Services
09.2021 - 08.2024

Customer Service Representative

Department of State Health Services
09.2020 - 09.2021

Residential House Manager

D & S Residential
02.2016 - 09.2020

Bachelor of Arts - Business Administration And Management

Huston- Tillotson University

Associate of Applied Science - Business Administration And Management

Colorado Technical University

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Latrica Brazil