Latrice Bobino
Richmond
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative/Claims Representative
Molina Healthcare
05.2022 - Current
- Verified patient eligibility for medical claims and determined benefit coverage.
- Submitted and tracked medical claims to insurance companies via electronic or paper methods.
- Adhered to HIPAA regulations while managing confidential patient information.
- Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed
Technical Support Representative
ATT
12.2020 - 05.2022
- Respond to incoming calls and messages promptly, maintaining a high level of professionalism and empathy.
- Provide real-time technical support to customers experiencing issues with AT&T products and services, such as internet, cable, and phone services.
- Troubleshoot technical problems over the phone, chat, or email, guiding customers through step-by-step solutions. Assist customers in configuring and setting up their devices, including modems, routers, and smartphones.
- Diagnose a variety of technical problems, including connectivity issues, hardware malfunctions, and software errors.
Education
High School Diploma -
Knowledge First Empowerment Academy
Skills
- Data entry
- Medical billing
- Claims
- Customer Service
- Call Center Operations
- Remote Operations
- HIPAA
- Medical Terminology
- Problem-Solving
- Time management
- Inbound/Outbound
- De-escalation Techniques
- Technical Troubleshooting
- Time Management
- Copay
- Customer Service-Oriented
- Prior authorization processing
- Technical Support
- Network diagnostics
- Ticket support system management
Timeline
Healthcare Customer Service Representative/Claims Representative
Molina Healthcare
05.2022 - Current
Technical Support Representative
ATT
12.2020 - 05.2022
High School Diploma -
Knowledge First Empowerment Academy
Similar Profiles
Kristine DonovanKristine Donovan
RN Case Manager at Molina HealthcareRN Case Manager at Molina Healthcare
Joe CambridgeJoe Cambridge
Program Director, IT Product Line Support at Molina HealthcareProgram Director, IT Product Line Support at Molina Healthcare
Aleida De la CruzAleida De la Cruz
Data Analyst at Molina HealthcareData Analyst at Molina Healthcare
Anshawon TylerAnshawon Tyler
Claims Specialist at Molina HealthcareClaims Specialist at Molina Healthcare
MADELYN FINCHUMMADELYN FINCHUM
Certified Nursing Assistant at Westminster CanterburyCertified Nursing Assistant at Westminster Canterbury