Latrice Crew
Mira Loma,CA
Summary
Knowledgeable experience with a background in behavior analysis and intervention strategies as a foster parent, Benefits Advocacy/Case Manager, and Eligibility Technician. Proven track record in implementing behavior modification plans that enhance clients' social and communication skills. Demonstrated ability to use positive reinforcement and data collection techniques to achieve individual goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Eligibility Technician
Riverside County Department of Social Services
11.2023 - Current
- Conduct eligibility interviews for CalFresh, and Medi-Cal public assistance programs
- Process applications, renewals, and changes within established timelines
- Determine eligibility in accordance with established processes and procedures
- Interpret program regulations and other pertinent material
- Gather and verify documentation for eligibility determination
- Maintain and focus on meeting the needs of internal and external customers; develop and maintain effective relationships
- Assist with client's needs and provide guidance with available resources in the community.
- Maintain accurate records, to ensure data integrity
- Prepare and maintain other documents associated with the eligibility-determining process
- Provide exceptional customer service, resolving client concerns
Administration Assistant
Brownstone Transportation
09.2022 - 11.2023
- Managed calendars, scheduled appointments, and meetings
- Coordinated local travel arrangements, accommodations, and expense reports
- Prepared and edited correspondence, reports, and presentations
- Maintained organized electronic and physical files
- Handled phone inquiries, responded to or redirected calls
- Developed and implemented administrative processes and procedures
- Ordered supplies, managed inventory, and maintained office equipment
Outreach Coordinator/Outreach Operation
Robert Half Staffing Agency/United Health Care
04.2018 - 08.2022
- Facilitated accurate enrollment and credentialing of healthcare providers, expedited provider onboarding process, and reduced compliance-related breaches and enrollment turnaround time.
- Developed and implemented standardized workflows and procedures, increasing providers’ satisfaction and retention rates. Conducted regular audits to identify and rectify any discrepancies, improving file accuracy and data integrity.
- Drove high program participation following compliance with regulatory guidelines and industry standards, including HIPAA, CMS, and other relevant regulations.
- Improved program participation through adherence to regulatory requirements and enhanced data integrity and file accuracy.
Foster Care Parent
Foster Family Network/Los Angeles DCSF
03.2002 - 04.2020
- Provided a safe, nurturing environment for children who have experienced abuse, neglect, or other issues
- Provided food, clothing, shelter, transportation, and medical, dental, and behavioral care.
- Helped children develop relationship skills, self-awareness, and self-management.
- Supported a positive relationship with the child's birth parents, siblings, and other family members
- Prepared children to be adopted if they are unable to be reunited with their families.
- Provided a supportive and stable family home for child/ren
- Proactive in navigating healthcare systems, educational plans, and advocating for the child's needs and access to necessary services.
- Ability to create a calm and supportive environment, understanding the unique challenges faced by children with disabilities
- Strong communication skills to work effectively with medical professionals, therapists, teachers, and social workers
Benefits Advocacy/Case Manager
Volunteers of America Los Angeles
04.2017 - 04.2018
- Guided clients through public benefits applications (Medi-Cal, CalFresh)
- Conducted eligibility assessments and documented findings, coordinated with government agencies, healthcare providers, and community organizations
- Resolved benefits-related issues and appeals
- Conducted intake assessments, created personalized plans, and monitored progress
- Connected clients with healthcare services, housing, and employment resources
- Provided crisis intervention, counseling, and support
- Facilitated collaboration between healthcare providers, social workers, and family members
- Built partnerships with community organizations and resource providers, conducted outreach events, workshops, and presentations, and distributed educational materials and resources
Education
No Degree - Humanities Sciences
Grand Canyon University
Phoenix, AZ08-2026
Skills
- Verbal behavior training
- Behavior treatment plans
- Documentation skills
- Social skill development
- Goal attainment
- Data collection and analysis
- Behavior reduction procedures
- Positive and negative reinforcements
- Communication
- Behavioral support
- Case Management
- Heartsaver CPR AED
- Problem-solving abilities
Accomplishments
- Achieved certificates by completing foster care classes for children with mental and physical disability with accuracy and efficiency.
- Supervised a team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Software
Word
Excel
Power Point
MEDS
CalSaws
Timeline
Eligibility Technician
Riverside County Department of Social Services
11.2023 - Current
Administration Assistant
Brownstone Transportation
09.2022 - 11.2023
Outreach Coordinator/Outreach Operation
Robert Half Staffing Agency/United Health Care
04.2018 - 08.2022
Benefits Advocacy/Case Manager
Volunteers of America Los Angeles
04.2017 - 04.2018
Foster Care Parent
Foster Family Network/Los Angeles DCSF
03.2002 - 04.2020
- First Aid Certification - American Red Cross or St John Ambulance.
No Degree - Humanities Sciences
Grand Canyon University
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