Latrice Fisher
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
SPED BEHAVIOR TEACHER AIDE
INTERNATIONAL LEADERSHIP OF TEXAS
11.2021 - Current
- Assist with teaching children ages 5-13 who have behavior, mental, physical, and intellectual disabilities.
LAB ACCESSIONER
DASCENA
12.2020 - 07.2021
- Collects samples and performs tests on body fluids and tissue to assist physicians in the diagnosis.
CVMP
MEMORIAL HERMAN HEALTH SYSTEM
05.2019 - 07.2020
- Provide comfort for patients while ensuring the patient that’s mental, physical, and intellectual disabilities with safety, keeps room clean, safe, and meets the regulations set by the hospital.
- Assist with changing diapers and giving baths.
RECEPTIONIST
BEST CARE LAB
09.2014 - 03.2020
- Performed clerical duties including typing, filing, and completion of simple forms.
- Operated office machines including copiers, scanners, phone, and voicemail systems.
- Answered phone calls and direct calls to appropriate individuals.
- Process payments using cash, credit/debit, and checks.
Customer Service Representative
Iqor
06.2012 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
HIGH SCHOOL DIPLOMA -
EVAN E. WORTHING
06.2012
Skills
- CPR
- Vital signs
- Microsoft office
- Patient care
- Scheduling
- Supervising
- Setting Expectations
- Setting Goals
- Supportive
- Teaching
- Team Player
- Computer Competence
- Process Payment
- Time Management
- Prioritization
- Specimen Collection / Processing Cleaning
- Clerical Experience
- Laboratory Experience
- Laboratory Procedures
- Laboratory Techniques
- CPI Certified
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Student engagement
- Behavior management
- Parent-teacher communication
- Positive role model and mentor
- Growth mindset
- Active listening
- Customer service
- Data entry
- Problem resolution
- Call center experience
Timeline
SPED BEHAVIOR TEACHER AIDE
INTERNATIONAL LEADERSHIP OF TEXAS
11.2021 - Current
LAB ACCESSIONER
DASCENA
12.2020 - 07.2021
CVMP
MEMORIAL HERMAN HEALTH SYSTEM
05.2019 - 07.2020
RECEPTIONIST
BEST CARE LAB
09.2014 - 03.2020
Customer Service Representative
Iqor
06.2012 - 09.2015
HIGH SCHOOL DIPLOMA -
EVAN E. WORTHING
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