Latrice Harrison Nobles
Juneau,AK
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Excell in establishing excellent relationships with providers and patients. Special interests in General Surgery and Gastroenterology, excelling at overseeing patient's course of care. Excell at relationship building among staff, physicians, and patients.
Overview
16
16
years of professional experience
Work History
Office Manager
Bartlett Regional Hospital
04.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for surgeon proforma.
- Responsible for staffing three services lines. Including General Surgery, Dermatology, and Ophthalmology.
- Maintained accurate financial records by reconciling month end reports.
- Maintained on call schedule for General Surgery.
- Processed payments for travel reimbursements for locum surgeons.
- Processed payroll for full time providers as well as locums.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with all hospital departments, paying close attention to Operating Room relationships related to General Surgery.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations paying close attention to patient care.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Patient Financial Services A/R Supervisor
Bartlett Regional Hospital
04.2014 - 04.2018
- Maintained detailed records of all A/R transactions, ensuring audit readiness at all times.
- Implemented effective collection policies for patients.
- Streamlined accounts receivable processes by implementing efficient tracking systems and procedures.
- Enhanced team productivity with regular training sessions and performance evaluations.
- Maintained the hospital's charity care program.
- Reviewed all accounts for outsourced collection status.
- Reduced the number of outstanding receivables by proactively monitoring payment trends and following up on overdue self pay balances.
- Managed month-end close processes, ensuring accuracy in financial reporting for accounts receivable activities.
- Optimized collection efforts through regular reviews of customer payment history and analysis of financial data.
- Supervised a team of A/R specialists, providing guidance and support to achieve departmental goals.
- Processed incoming payments in accordance with established financial policies.
- Updated aging reports based on monthly audits.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 10 employees.
Patient Financial Services Fiscal Specialist
Bartlett Regional Hospital
08.2012 - 04.2014
- Reduced outstanding receivables by diligently following up on overdue accounts and establishing clear payment expectations with patients and guarantors.
- Provided treasury and cash management by overseeing reconciliation of banking activity, and credit card processing.
- Reviewed and prepared daily deposits for the hospital.
- Followed up with delinquent accounts to obtain funds and reduce aging balances with multiple commercial insurance payors.
- Posted manual payments from insurance companies as well as from patients.
- Reconciled EFTs with bank reports.
- Billed and collected Workman's Compensation claims, MVA claims, and various commercial insurance claims.
Patient Access Representative
Bartlett Regional Hospital
05.2010 - 08.2012
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Counseled patients on out of pocket balances.
- Monitored alarms ranging from patient emergencies to facility alarms specific to fires, and power failures.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Financial Services Representative
Bartlett Regional Hospital
08.2008 - 05.2010
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Responsible for billing all Medicaid facility fees as well as commercial payer facility fees through billing software.
- Responsible for collection of all billed claims.
- Back up front desk for in person assistance and payments.
- Issued petty cash reimbursements as needed and according to policy.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Enhanced revenue recovery with diligent follow-up on outstanding accounts and insurance claims.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Collaborated with case managers to assess patients'' financial needs, developing tailored assistance plans based on individual circumstances.
Education
Journalism
Kilgore College
Kilgore, TXEducation
Southwestern Assembly of God College
Waxahachie, TXEmergency Medical Technician
Kilgore College
Longview, TXSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Provider and Patient Relations
- Scheduling and calendar management
- Payroll Processing
Additional Information
I have worked in health care since 1998. I am skilled in multiple facets of Revenue Cycle. I have excellent communication and relationship skills. I enjoy working with physicians and I love taking care of patients. I am passionate about good patient care and making sure patients are comfortable and at ease with their care. I love surgery scheduling and working with each patient's specific needs and course of care. I treat all patients with respect and honor all social and cultural situations.
Timeline
Office Manager
Bartlett Regional Hospital
04.2018 - Current
Patient Financial Services A/R Supervisor
Bartlett Regional Hospital
04.2014 - 04.2018
Patient Financial Services Fiscal Specialist
Bartlett Regional Hospital
08.2012 - 04.2014
Patient Access Representative
Bartlett Regional Hospital
05.2010 - 08.2012
Patient Financial Services Representative
Bartlett Regional Hospital
08.2008 - 05.2010
Journalism
Kilgore College
Education
Southwestern Assembly of God College
Emergency Medical Technician
Kilgore College
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