Summary
Overview
Work History
Education
Skills
Timeline

Latrice Jenkins-Grant

FT. LAUDERDALE,FL

Summary

I am a highly-motivated employee. I have a strong worth ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I am a hardworking employee with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience, a committed job seeker with a history of meeting company needs. I am seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

21
21
years of professional experience

Work History

Preschool Teacher/Office Assistant

Josiah's Christian Academy
Plantation, Florida
02.2014 - Current
  • Taught children foundational skills in colors, shapes and letters.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Maintained student records according to rigorous confidentiality and privacy regulations.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Answered telephones, directed calls and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Trained staff members to perform work activities and use computer applications.

Lead Preschool Teacher

Mays Lawson Early Childhood Center
FT. LAUDERDALE, FL
05.2005 - 06.2013
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Taught children foundational skills in colors, shapes and letters.
  • Developed well-managed classroom of 15-20 children.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Created safe, developmentally-appropriate environment for 15-20 children through implementation of hands-on activity and discipline.
  • Developed professional relationships with parents, teachers, directors and therapists.

Store Associate/Customer Service Representative

Big Lots Stores, Inc.
FT. LAUDERDALE, FL
11.2003 - 10.2005
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Resident Care Aide

Henry's Retirement Home
FT. LAUDERDALE, FL
08.2002 - 02.2004
  • Assisted residents with daily living activities as designated in care plans.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Aided residents with ambulation and use of walkers, canes and wheelchairs.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Education

Early Childhood Education

Nova Southeastern University, Davie, FL
06.2001
  • Certificate: Introduction to Child Care (ICC)
  • Certificate: Infant and Toddler Appropriate Practices (ITP)
  • Certificate: Behavioral Observation and Screening (BOS)

Early Childhood Education

Family Central, North Lauderdale, FL
09.2000
  • (FCCPC) Florida Child Care Professional Credential : Florida Department of Children and Families Child Care Services
  • Final Grade: A

Cosmetology

Swainsboro Technical College, Swainsboro, GA
09.1996
  • Additional Coursework in Data Entry
  • Completed Business Management Course
  • 3.0 GPA

Skills

  • Love for Children
  • Record Keeping
  • Individual Instruction
  • Detail-Oriented
  • Creative Thinking
  • Relationship Building
  • Clear and Direct Communication
  • Strong Work Ethic and Dependable
  • Social Skills Development
  • Verbal and Written Communication
  • Computer Proficiency
  • Problem-Solving
  • Child CPR and First Aid
  • Calm and Patient
  • Caring and Empathetic Demeanor
  • Documentation and Reporting
  • State Certification and Accreditation

Timeline

Preschool Teacher/Office Assistant - Josiah's Christian Academy
02.2014 - Current
Lead Preschool Teacher - Mays Lawson Early Childhood Center
05.2005 - 06.2013
Store Associate/Customer Service Representative - Big Lots Stores, Inc.
11.2003 - 10.2005
Resident Care Aide - Henry's Retirement Home
08.2002 - 02.2004
Nova Southeastern University - , Early Childhood Education
Family Central - , Early Childhood Education
Swainsboro Technical College - , Cosmetology

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Latrice Jenkins-Grant