Latrice Kenlocke
Dallas,TX
Summary
I am an experienced and dedicated customer service professional with a solid track record of analyzing customer requests, resolving issues, and documenting concerns. I have a deep knowledge of products and promotions and can handle stressful situations with calm and composure. Through effective communication and providing solutions, I have successfully reduced customer dissatisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contact Center Associate
All Web Leads
Dallas, Texas
06.2023 - 09.2023
- Answered customer inquiries via telephone and email, providing technical support and product information.
- Resolved customer complaints in an efficient and professional manner.
- Identified customer needs by actively listening to their concerns or requests.
- Adhered to all company policies and procedures related to the contact center operations.
Front Desk Receptionist
Dallas College
Dallas, TX
02.2020 - 03.2023
- Greeted customers, answered their general inquiries, and directed them to the appropriate department.
- Conducted regular inventory checks to ensure sufficient stock of necessary supplies and equipment at the business office.
- Explained company policies and procedures to visitors.
- Coordinated and scheduled meetings and appointments for the management team.
Patient Care Coordinator
Skincare & Makeover
Dallas, Texas
03.2019 - 09.2021
- Maintained accurate patient records using electronic health systems.
- Managed client-business relationships and growth.
- Scheduled appointments and follow-up visits as needed.
- Communicated with patients to ensure quality of care and develop care plans.
- Coordinated with the medical team for quality and timely patient care.
Front Desk Associate
Makeover Esthetics
Miami, Florida
07.2017 - 01.2019
- Answered telephone calls, faxed, scanned, and reviewed documents.
- Introduced new beauty products to clients and educated them on their uses and benefits
- Kept clients informed about promotions and discounts on services offered at the Spa.
- Notified staff members of appointment cancellations by clients and informed them of clients who arrived without prior appointments.
Education
Associate of Science -
Collin College
12.2025
Skills
- Multitasking and Prioritization
- Upselling Products and Services
- MS Office Proficiency
- De-escalation Techniques
- Adaptive Team Player
- Interpersonal And Written Communications
Certification
- Basic Life Support (AHA)
- Certified Notary Public (NNA)
References
References available upon request.
Timeline
Contact Center Associate
All Web Leads
06.2023 - 09.2023
Front Desk Receptionist
Dallas College
02.2020 - 03.2023
Patient Care Coordinator
Skincare & Makeover
03.2019 - 09.2021
Front Desk Associate
Makeover Esthetics
07.2017 - 01.2019
Associate of Science -
Collin College