Carrie Duncan
Troy,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Contact Center Associate
Broadview FCU
2021.08 - Current
- Maintained high-quality standards by adhering to company policies and procedures during all interactions.
- Demonstrated excellent problem-solving skills by analyzing customer needs and providing tailored solutions accordingly.
- QC new hire calls to make sure they are maintaining company expectations and delivering excellent member service.
- Trained new hires regarding company operations, policies and services.
Waitress
Duncan Dairy Bar
2015.10 - 2020.02
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Management
Siena College
Albany, NY01.2024
High School Diploma -
Lansingburgh High School
Troy, NY06.2017
Skills
- Customer Service
- Quality Control
- Training experience
- Problem-solving skills
- Team Collaboration
- Multitasking
- Adaptability
- Computer Skills
- Verbal and written communication
Timeline
Contact Center Associate
Broadview FCU
2021.08 - Current
Waitress
Duncan Dairy Bar
2015.10 - 2020.02
Management
Siena College
High School Diploma -
Lansingburgh High School
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