Maia Robinson
Macon,GA
Summary
Dedicated professional with proven communication skills in high-volume environments. Experienced in coordinating patient appointments and enhancing customer experiences through exceptional service.
Overview
6
6
years of professional experience
Work History
Contact Center Associate
University of Miami Health System
Miami, Florida
08.2024 - Current
- Communicate clearly and compassionately with patients regarding appointment details, preparation instructions, and next steps
- Manage high-volume inbound and outbound calls while meeting productivity and quality benchmarks
- Coordinate, schedule, reschedule and cancel patient appointments for diagnostic imaging services
Server
Red Lobster Restaurant
Macon, Georgia
02.2022 - 09.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Upsold menu items to enhance guest dining experiences and increase sales.
- Assisted in training new servers on company policies and service standards.
Receiver
Kohls Distribution Center
Macon, Georgia
02.2023 - 05.2023
- Ensure accurate and timely receipt of all incoming inventory in accordance with company procedures
- Verify incoming and outgoing shipments against shipping records to confirm order accuracy
- Perform cycle counts using RF scanning equipment to maintain inventory accuracy
- Investigate inventory discrepancies and coordinate follow-up actions to resolve variances
Cashier
Cod Tail of Macon
Macon, Georgia
09.2020 - 08.2021
- Processed transactions with accuracy, handling multiple payment methods such as cash, checks, and credit cards
- Provided comprehensive customer support both in-store and via phone by delivering detailed product information and assisting with order placements.
- Maintained a clean and organized checkout area, ensuring adherence to produce quality standards during inspections.
Drive-Thru Cashier
Hardees Restaurant
Macon, Georgia
10.2019 - 09.2020
- Efficiently operated the drive-thru window, ensuring rapid order processing and maintaining high customer
satisfaction. - Provided exemplary customer service by addressing inquiries and resolving complaints, contributing to a positive dining experience.
- Performed opening duties and maintained cleanliness and orderliness, replenishing supplies to support smooth shift operations.
Skills
- Customer service
- Team collaboration
- Adaptability
- Problem solving
- Time management
- Product knowledge
- Problem resolution
- Attention to detail
Timeline
Contact Center Associate
University of Miami Health System
08.2024 - Current
Receiver
Kohls Distribution Center
02.2023 - 05.2023
Server
Red Lobster Restaurant
02.2022 - 09.2024
Cashier
Cod Tail of Macon
09.2020 - 08.2021
Drive-Thru Cashier
Hardees Restaurant
10.2019 - 09.2020