Shinola Ward
Palm Bay
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Contact Center Associate
Space Coast Credit Union
Melbourne
11.2022 - Current
- Respond to member phone calls/faxes/mail
- Demonstrates energy and enthusiasm in satisfying members' requests
- Balances member's requests with SCCU procedures
- Displays ability to perform a wide range of different tasks during the course of workday, to provide fast, friendly, and effective service to SCCU membership
- Work diligently to creatively solve member problems and questions by obtaining information, researching records, following up on details, and assessing members' needs
- Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships
- Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide members with current information, and refer loans, mortgages, and deposit accounts appropriately
- Cross-sells and promotes SCCU products and services to potential and existing members that meet or exceed the member's needs
Advanced Mobile Notary
Western Washington
06.2020 - 09.2022
- A Loan Signing Agent is a Notary who is specially trained to handle and notarize loan documents
- For lenders, Notary Signing Agents are the critical final link to complete the loan
- A Notary Signing Agent is hired as an independent contractor to ensure that real estate loan documents are executed by the borrower, notarized and returned for processing on time
Supervisor
McNeil Island at the Special Commitment Center
McNeil Island
10.2021 - 05.2022
- I supervised Residential Rehabilitation Counselors in the implementation of Therapeutic environment through effective management of treatment plans, proactive interventions, observations and monitoring and tracking of residents or patients behaviors
- Observe and evaluate work performance of Residential Counselors and Security Guards
- Establish and maintain effective work methods
- Participate in Supervisory, classification resident placement and MultiDisciplinary Team meetings, also I prepare required reports
- Provides for communication of information between shifts regarding residents and overall behavior of residents and program operations
Transport Driver
Medstar Transportation
Tacoma
11.2019 - 06.2020
- Transported clients from their place of residence to doctors appointments and back who are unable to drive and that are disabled using a wheelchair
- I would properly secure the client in a company van making sure they were safe and stable before driving to the clients appointment
Institutional Counselor 3, Pert Team/Institutional Counselor 3
Western State Hospital
Lakewood
01.2014 - 11.2019
- I was very honored to have been a part of being a founding member of the pert team in the unprecedented reduction of seclusion and restraint use at the center for forensic services dept
- A 280 bed and growing secure facility for forensic inpatient care
- Pert is an interdisciplinary team of motivated clinicians, nurses, and security professionals in the management of psychiatric emergencies and behavioral crises with CFS at the hospital
Live-in/Support Counselor
Aacres Landing Tacoma
Tacoma
06.2008 - 12.2013
- Direct personalized support to ensure supported individuals safety and health is maintained and they can experience the nature and quality of life of their choice based on their needs, preferences, aspirations and decisions consistent with program guidelines, policies and procedures
Education
High School Diploma -
Spanaway Lake High
01.2002
Peninsula College
Pierce College
Skills
- Communication
- Leadership
- Customer service
- Problem resolution
- Time management
- Active listening
- Positive Attitude
- Motivated
Certification
- CPR First Aid
- Blood bourne Pathogens
- Defensive Driving Course
Languages
English
Professional
Timeline
Contact Center Associate
Space Coast Credit Union
11.2022 - Current
Supervisor
McNeil Island at the Special Commitment Center
10.2021 - 05.2022
Advanced Mobile Notary
Western Washington
06.2020 - 09.2022
Transport Driver
Medstar Transportation
11.2019 - 06.2020
Institutional Counselor 3, Pert Team/Institutional Counselor 3
Western State Hospital
01.2014 - 11.2019
Live-in/Support Counselor
Aacres Landing Tacoma
06.2008 - 12.2013
High School Diploma -
Spanaway Lake High
Peninsula College
Pierce College
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