Samantha Loudon
Lincoln,NE
Summary
Dynamic customer service professional with experience at Allstate Financial Services, excelling in problem-solving and communication. Proven track record in enhancing customer satisfaction through effective complaint handling and team collaboration. Adept at managing escalations and providing chat support, consistently achieving service level goals while maintaining a personable demeanor.
Overview
8
8
years of professional experience
Work History
Contact Center Associate
Allstate Financial Services
07.2018 - Current
- Trained and provided back up for Chat teams, peer to peer support, new and existing business expertise.
- Met measured guidelines including service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Quickly and accurately answered agent/customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Teller
Union Bank and Trust
03.2017 - 07.2018
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Executed stop payments and account transfers.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Handled various accounting transactions.
Education
Associate of Arts - Human Services
Southeast Community College
Lincoln, NESome College (No Degree) - Political Science
Nebraska Wesleyan University
Lincoln, NEHigh School Diploma -
Norris High School
Firth05-2015
Skills
- Customer-oriented service
- Computer literacy
- Problem-solving skills
- Project support
- Personable demeanor
- Team collaboration
- Goal achievement
- Communication proficiency
- Empathy building
- Complaint handling
- Escalation management
- Chat support
Affiliations
- Elementary school reading
- Food backpack filling
- Community improvement
References
References available upon request.
Timeline
Contact Center Associate
Allstate Financial Services
07.2018 - Current
Teller
Union Bank and Trust
03.2017 - 07.2018
Associate of Arts - Human Services
Southeast Community College
Some College (No Degree) - Political Science
Nebraska Wesleyan University
High School Diploma -
Norris High School
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