Dedicated Credit Specialist with expertise in credit analysis, dispute resolution, and client communication. Proven ability to educate clients on financial health while negotiating effective solutions with creditors.
Overview
4
4
years of professional experience
Work History
Credit Specialist
Blessed Credit Repair
Fontana, California
07.2022 - 01.2026
Analyzed client credit reports to identify discrepancies and advise on corrections.
Collaborated with clients to develop personalized credit repair strategies and plans.
Educated clients on credit scores, reporting, and the importance of financial health.
Managed communication with creditors to negotiate settlements and payment plans.
Assisted in the resolution of disputes between customers and creditors or debt collectors.
Remote Customer Service
Manpower Temporary Services
Anaheim, California
01.2022 - 07.2022
Prioritized and organized tasks to efficiently accomplish service goals.
Handled customer inquiries and provided information about products and services.
Resolved issues and assisted customers with complaints or concerns.
Document customer interactions and transactions accurately.
Maintained a high level of professionalism and empathy in all customer interactions.
Communicated effectively through phone, email, or live chat to ensure customer satisfaction. Strong communication skills, also the ability to troubleshoot issues, and very customer-oriented with approaching each customer
Identified needs of customers promptly and efficiently.
Assisted customers with filing and opening EDD claims.
Maintained Customer privacy.
Education
Associate of Applied Science - Health Administration
National Career College
Panorama City, CA
12-2025
Skills
Credit analysis
Customer education
Dispute resolution
Financial reporting
Client communication
Negotiation strategies
Timeline
Credit Specialist
Blessed Credit Repair
07.2022 - 01.2026
Remote Customer Service
Manpower Temporary Services
01.2022 - 07.2022
Associate of Applied Science - Health Administration