Latrice Richardson
South Holland,IL
Summary
Conscientious professional with extensive experience in leadership. I am skilled at providing guidance, support and assistance. I have strong communication and management skills and committed to leading and inspiring teams to achieve shared goals.
Overview
25
25
years of professional experience
Work History
Public Service Administrator/LOA
Illinois Department Of Human Services
03.2016 - Current
- Provide leadership, guidance and support to staff members.
- Monitor program performance and outcomes for successful delivery of services.
- Research best practices and developed strategies to improve program outcomes.
- Analyze trends and data to inform decision-making and program development.
- Maintain healthy working relationships with subordinates, and upper management.
- Conducts monthly staff meetings
- Conduct second level grievance meetings, issues corrective actions up to discharge.
Public Service Administrator/ALOA
Illinois Department Of Human Services
07.2015 - 03.2016
- Serves as full line supervisor
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assigns and reviews work; provides guidance and training to assigned staff, counsels staff on work performance; prepares and signs performance evaluations, recommends and issues discipline
- Plans, organizes, directs and reviews work performance and operational efficiency.
- Conducts scheduled staff meetings
- Implements and interpret policies and procedures as well as changes.
Human Services Casework Manager
Illinois Department Of Human Services
02.2006 - 07.2015
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed the needs of team members and the clients that we serviced.
- Monitored case progress for timely completion and compliance with applicable program requirements.
- Conducted weekly team meetings to keep staff abreast of policy and procedures.
- Issued corrective action as appropriate.
- Conferred with colleagues in an effort to increase accuracy and timeliness with case certifications to meet agency guidelines as an office.
Public Aid Casework Specialist/Human Services Caseworker
Illinois Department Of Human Services
05.1998 - 02.2006
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Described procedures, requirements and benefits to clients and interested parties.
- Made dispositions for case eligibility
- Kept and established comprehensive case files to support proper documentation and record retention.
- Assisted clients meet the goal of self-sufficiency through referral to training programs.
- Treated clients with great customer service and quality work.
Education
Bachelor of Science - Criminal Justice
Chicago State University
Chicago, IL12.1995
Skills
- Public service
- Personalized customer service
Timeline
Public Service Administrator/LOA
Illinois Department Of Human Services
03.2016 - Current
Public Service Administrator/ALOA
Illinois Department Of Human Services
07.2015 - 03.2016
Human Services Casework Manager
Illinois Department Of Human Services
02.2006 - 07.2015
Public Aid Casework Specialist/Human Services Caseworker
Illinois Department Of Human Services
05.1998 - 02.2006
Bachelor of Science - Criminal Justice
Chicago State University
Similar Profiles
Ezekiel AdeyemoEzekiel Adeyemo
Mental Health Technician at State of Illinois-Department of Human ServicesMental Health Technician at State of Illinois-Department of Human Services
Rodney WoodsRodney Woods
Electrician at State of Illinois-Department of Human ServicesElectrician at State of Illinois-Department of Human Services
Sha-ree Michelle SwallersSha-ree Michelle Swallers
Public Aid Eligibility Assistant at Illinois Department of Human ServicesPublic Aid Eligibility Assistant at Illinois Department of Human Services
Andrew EdwardsAndrew Edwards
Quality Control Reviewer at Illinois Department of Human ServicesQuality Control Reviewer at Illinois Department of Human Services
Justin SmithJustin Smith
Paraprofessional at South Holland School Dist 151Paraprofessional at South Holland School Dist 151