Latricia Fulcher

Coordinated timely access by scheduling retrieval of medical charts.

Verified patient location data by researching providers for accuracy.

Ensured consistency and reliability by updating information in system.

Requested medical records for specific service dates for insurance processing.

Navigated insurance benefits and healthcare resources to enhance patient access to necessary services.

• Scheduled appointments with appropriate medical specialists to enhance care coordination.
• Managed patient scheduling and appointment reminders, improving patient flow and reducing wait times.
• Maintained accurate electronic health records to uphold data integrity.
• Communicated regularly with patients to address concerns and needs promptly.
• Completed prior authorizations to expedite specialist visits and ensure continuity of care.
• Requested medical records post-visit to ensure comprehensive patient information.

• Managed high-volume calls, ensuring positive customer experiences.
• Resolved customer inquiries and issues with efficiency and professionalism.
• Recorded customer interactions in CRM software to support accurate service tracking.
• Worked with team members to improve service quality and operational efficiency.