Latricia Herrington
Boynton Beach
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in order processing and issue resolution. Skilled in clear communication and adept at upselling, I consistently meet deadlines while navigating multiple systems. My reliability and adaptability in fast-paced environments drive customer satisfaction and enhance team performance.
Overview
9
9
years of professional experience
Work History
Mercedes Me Connect
Teleperformance
02.2016 - 08.2024
- Executed order processing, account updates and payment transactions.
- Demonstrated reliability by consistently meeting deadlines along with exceeding performance expectations.
- Facilitated communications between different departments to prompt issue resolution.
Sales Representative
ISG Infinity Sales Group
03.2018 - 09.2021
- Managed a high volume of inbound calls efficiently while adhering targeted metrics.
- Oversaw customer customer account activity, including billing forecasts and ensuring transparency and accuracy.
- Maintained in depth product knowledge to effectively educate customers and provide overall satisfaction.
Customer Service Representative
ACG
02.2016 - 08.2018
- Managing inbound calls in accordance with established disclosures and compliance guidelines.
- Oversaw payments processing, facilitated onboarding services and maintaining a client follow up correspondence.
- Increased sales through strategic upselling techniques.
- Addressed and resolved all customer concerns within established timeframes within a professional manner.
Education
BBA - Business Management
Palm Beach State College
Lake Worth, FL06-2028
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05-2015
Skills
- Clear and professional verbal and written communication
- Microsoft suits (Word, Excel and Outlook)
- De-escalation and conflict resolution
- Time management and multitasking
- Navigating multiple systems systematically
- Upselling and cross-selling products
- Adaptable to fast pace environments
- Reliability and accountability
- Consistently meeting deadlines
Timeline
Sales Representative
ISG Infinity Sales Group
03.2018 - 09.2021
Mercedes Me Connect
Teleperformance
02.2016 - 08.2024
Customer Service Representative
ACG
02.2016 - 08.2018
BBA - Business Management
Palm Beach State College
High School Diploma -
Boynton Beach Community High School