Latricia Lee
Birmingham,AL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Remote Sales Manager
Colony Brands, Inc.
Home Agent
09.2020 - 12.2023
- Answered incoming calls
- Responsible for Merchandise and back counter department
- Conducted credit card transactions through POS System
- Placed orders
- Educated customers about New products and questions may have ask
- Up-sold customers
- Completed an average of 30+ transactions per day
- Assisted with returns
- Responsible for front of store
- Responsible for store displays
- Stocked the floor
- Maintained an clean service environment
- Provided pleasant customer service
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Shift Supervisor
CVS Pharmacy
2000 Centerpoint Pkwy
02.2022 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Assistant Store Manager
Family Dollar
06.2015 - 02.2018
- Include ringing out purchases with a modern cash register, keeping work areas along with the store neat and tidy, assisting customers with their shopping, and informing guests of sales and specials
- Responsible for the Cashier department
- Answered incoming calls
- Conducted credit card transactions through POS System
- Placed orders
- Educated customers about Products or needed assistance
- Up-sold customers
- Completed an average of 40+ transactions per day
- Assisted with returns
- Responsible for front of store
- Responsible for store displays
- Stocked the floor
- Maintained a clean service environment
- Provided pleasant customer service
Team Leader Manager
Apple
Home Agent
08.2018 - 11.2019
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Store Manager of Operations
Dollar General
Bessemer Super Hwy
04.2011 - 08.2012
- Increased sales by 50% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associate Of Business Administration - Business Administration And Management
University of Phoenix-Online
Phoenix, AZ07.2023
Associate Of Applied Business - Property Management
Ashworth College
Norcross, GA05.2021
Skills
- Staff education and training
- Technical Support
- Cash Handling
- Sales expertise
- Strategic planning
- Dispute mediation
- Reading comprehension skills
- Product Sales
- Post-sales support
- Inside and outside sales
- Customer retention abilities
- POS system operation
- Customer assistance
- Payment processing
Timeline
Shift Supervisor
CVS Pharmacy
02.2022 - 02.2024
Remote Sales Manager
Colony Brands, Inc.
09.2020 - 12.2023
Team Leader Manager
Apple
08.2018 - 11.2019
Assistant Store Manager
Family Dollar
06.2015 - 02.2018
Store Manager of Operations
Dollar General
04.2011 - 08.2012
Associate Of Business Administration - Business Administration And Management
University of Phoenix-Online
Associate Of Applied Business - Property Management
Ashworth College