Summary
Overview
Work History
Education
Skills
Timeline
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Latricia Zeller

Slidell,LA

Summary

Performance-driven and resourceful store leader with over 30 years of progressive experience managing high-performing teams and driving operational success. Expertise in boosting sales, improving team efficiency, and managing budgets, while ensuring consistent growth and operational excellence at Joann's establishments. Skilled in developing training programs that enhance employee productivity and retention, all while maintaining high standards of customer service, security, and loss prevention. Proven ability to capitalize on business opportunities, enhancing profitability and driving employee satisfaction.

Overview

33
33
years of professional experience

Work History

Store Manager

Joann Fabrics
11.2017 - 08.2021
  • Managed all aspects of a $3.0 million annual revenue store, overseeing a team of 30 employees.
  • Developed and implemented training programs that increased employee retention and improved customer satisfaction
  • Consistently exceeded profitability targets by optimizing inventory and managing labor costs effectively.
  • Led inventory control efforts, reducing stock-outs and improving product turnover.
  • Regularly reviewed and analyzed KPIs, adjusting strategies to address financial weaknesses and ensure store profitability.
  • Coordinated seamless customer experiences, enhancing both team interactions and customer touchpoints, resulting in a customer satisfaction.
  • Promoted to Metairie, LA location, Aug 2021 - Present

Assistant Store Manager

Joann Fabrics
03.2014 - 11.2017
  • Assisted in managing a $3.0 million per year store and contributed to overall operational success.
  • Led by example to inspire and motivate the team, improving team efficiency and morale.
  • Resolved escalated customer service issues, achieving a customer satisfaction.
  • Played a key role in managing inventory, reducing loss and shrinkage.
  • Ensured high levels of customer engagement, contributing to increased repeat business and customer loyalty.

Store Manager

Lane Bryant
11.1993 - 03.2014
  • Forecasted sales, inventory demand, and labor requirements, developing annual budgets to maintain financial targets.
  • Successfully managed merchandising strategies, resulting in increase sales.
  • Maintained high standards for store security, merchandising, and visual presentation.
  • Ensured seamless product movements, optimizing inventory levels and minimizing loss.
  • Addressed and resolved escalated customer complaints, ensuring satisfaction and long-term loyalty.

Department Manager

Macy's Department Store
04.1988 - 11.1993
  • Managed employee scheduling and ensured optimal shift coverage to meet service standards.
  • Contributed to budget development, optimizing resources and reducing costs.
  • Organized workflow, delegated tasks, and ensured the timely completion of store objectives.

Education

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Louisiana State University
Baton Rouge, LA

Skills

  • Team Leadership & Development
  • Sales & Revenue Growth
  • Product Merchandising & Visual Presentation
  • Loss Prevention & Inventory Control
  • Customer Service Excellence
  • Operational & Budget Management
  • Staff Recruitment & Training
  • Cross-functional Collaboration

Timeline

Store Manager

Joann Fabrics
11.2017 - 08.2021

Assistant Store Manager

Joann Fabrics
03.2014 - 11.2017

Store Manager

Lane Bryant
11.1993 - 03.2014

Department Manager

Macy's Department Store
04.1988 - 11.1993

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Louisiana State University

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Latricia Zeller